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Culture
Culture
New Member
October 16, 2024
Solved

FortiClient EMS 7.2.5 : unable to read LDAP response packet: unexpected EOF

  • October 16, 2024
  • 3 replies
  • 2356 views

Hi Everyone,

i have a problem when i try to connect the EMS 7.2.5 to my LDAP server the same parameters work well in version 6.4.9 and 7.0.13 but since the update to version 7.2.5 impossible to reconnect the LDAP server i have the error message: unable to read LDAP response packet: unexpected EOF

does anyone have an idea about this error

Thanks for your help

 

Best answer by Culture

it worked well on previous versions

it's a kind of forcing towards microsoft technologies, as always it's all about money

 

I will close this post and Thanks u all for your feedback

3 replies

AEK
SuperUser
AEK
SuperUser
October 16, 2024

Hello

Which LDAP version?

Did you try reconfigure the LDAP server on EMS to use LDAPS instead of LDAP?

AEK
Culture
CultureAuthor
New Member
October 17, 2024

Hello, Thanks for taking the time to answer.

I can't tell you what version of LDAP we have, I don't have access to this server because it's managed by the system team, all I know is that it's a Windows Server 2016

Yes I tried with LDAPS and I have exactly the same error message

I don't know what Fortinet changed but it worked well on versions 6.4.9 and 7.0.13

 

Culture

AEK
SuperUser
AEK
SuperUser
October 17, 2024

Hi Culture

  • Can you share a screenshot of the LDAP config on your EMS? (you can blur sensitive info)
  • What you got when you click on "Test" button?
  • Can you test by creating a new auth server?
AEK
Culture
CultureAuthor
New Member
October 19, 2024

Hi All  and Thank you for your answers

I have an AD samba 4.6.11, openLdap 2.4.44

I had opened a Fortinet support case who did not find a solution and they escalated it to their development team

and after two weeks I have the answer that the AD Samba is not supported supported

Only Microsoft ADDS and Entra ID (formerly Azure) is supported as LDAP servers

 

Thank you

AEK
SuperUser
AEK
SuperUser
October 19, 2024

Hi Culture

I confirm OpenLDAP is not supported. That's why I asked you the LDAP version.

AEK
Culture
CultureAuthorAnswer
New Member
October 19, 2024

it worked well on previous versions

it's a kind of forcing towards microsoft technologies, as always it's all about money

 

I will close this post and Thanks u all for your feedback

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