Forticlient Edge Web Extension

Forum|Forum|2 years ago
August 23, 2023
10 replies
12880 views

Hi,

For some reason, everyone using edge at my company is suddenly getting nonstop notification from FortiClient System Tray Controller saying: "Microsoft Edge" extension policy anomaly detected, please restart the browser.

This happens anytime you try to open any websites and they just get stuck in loading until it fails. I restarted the browser and I even shut all Edge operations in task manager, nothing works. I cant seem to find any solutions online so was wondering if anyone was familiar with this issue and if they managed to resolve.

Thanks!

FortiClient

Best answer by ebilcari

After checking the internal ticket I found out that the issue is not properly fixed yet and the case is reopened. You should still randomly get those errors. The team is working and a definitive solution will be provided in 7.2.2.

ebilcari

Staff

It's mentioned as resolved issue in the Release Notes for 7.2.0 [851700]

https://docs.fortinet.com/document/forticlient/7.2.0/windows-release-notes/22791/resolved-issues

What version of FortiClient are you running?

Emirjon

IT_N00bAuthor

New Member

Looks like its version: 7.2.1.0779

Which should have resolved the issue, maybe by extension policy it means the extension which is the "Fortinet Privileged Access Agent"??

ebilcariAnswer

Staff

After checking the internal ticket I found out that the issue is not properly fixed yet and the case is reopened. You should still randomly get those errors. The team is working and a definitive solution will be provided in 7.2.2.

Emirjon

rgs-araujo

Visitor III

I am facing this same issue now. Is there a solution for that? Currently we are using the version 7.2.4.0972 of forticlient.

ebilcari

Staff

The definitive fix for issue #851700 will be included in 7.2.5 that is planned to be released in July. If you are interested to test the fix in an interim build, you can open a ticket with TAC support and ask for build 994.

Emirjon