Visitor III

Solved

FortiClient Downloads Very Slowly

Forum|Forum|3 years ago
August 2, 2022
9 replies
25365 views

Hello,

Is there any known reason for the FortiClient taking upwards of 30 minutes to download or sometimes failing?

Today, one download started, restarted after 40% then failed.

This is the VPN only client downloading.

- Dan

FortiClient

Best answer by zhiqiang

Hi Dan

Can you download forticlient for Fortinet Service & Support.

sagha

Staff

Hi Dan,

It could be something related to the windows system or your internet.
try downloading it by using a different internet connection or a different system and see if you still run into issues.

Thanks,

Shahan

djauAuthor

Visitor III

Hi Shahan,

We have experienced this for years in Perth, WA but I've finally taken the time to ask on this forum.

We use internet connections at various customer sites including fibre optic connections or iPhone hotspots on 4/5G, and Macs and Win10/11 devices. The is no one system or ISP connection at play here.

I can see im not alone.
https://www.reddit.com/r/fortinet/comments/fk830p/really_slow_forticlient_download_from/

The installer .exe (3,142KB) downloads in seconds but once executed it takes a long time for installer (157,088KB) to land in %appdata%\local\temp\

OwenW

Explorer II

I haven't seen this. Large install base, worldwide, remote, all different ISPs.

zhiqiangAnswer

New Member

Hi Dan

Can you download forticlient for Fortinet Service & Support.

djauAuthor

Visitor III

Thank you for pointing that out! Didn't occur to me.

https://support.fortinet.com/Download/FirmwareImages.aspx

BigMike

Explorer

Hi, I login the support area and it says this:

betovim3

New Member

I have the same problem, I attemp download this installer 4 hours unsuccessfully.

rlrspf

New Member

We are seeing the same. Taking 25 minutes to download a 150Mb file - this should be done in a couple of seconds. Download speeds on all other websites are fine.

raypar

New Member

Agreed 100% with those who are having issues downloading the Forticlient. The download launched by the installer can take over 40 minutes to complete, assuming it doesn't terminate with an error message. Can't possibly expect our clients to go through this much time wasted downloading a client. You have a problem, Fortinet. Fix it!!