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t0mas89
t0mas89
New Member
August 28, 2024
Solved

FortiClient crashes after 2 seconds

  • August 28, 2024
  • 1 reply
  • 3622 views

Hello, from day to day I started having problems starting the FortiClient application. Before that it worked for me for about 2 weeks. After startup, FortiClient shuts down after about two seconds. Can't click on anything in the app. No error appears anywhere. They could not advise me even at the IT department in the company. I am said to be the first to come up with such a problem. Reinstalling didn't help.
Version: 7.2.4 (other version is not available in our company)


Thanks for any help

Best answer by sprashant

Hello @t0mas89 

 

Since this is the application crashing itself, I would say to check the event viewer (if on Windows) to see what is causing the crash. Updating the drivers might help to. Moreover,  you mentioned 7.2.4 is the only version available in your company? Is it like blocked? Because you can always download any version from the support portal.

 

Let me know if it helps.

 

 

1 reply

sprashant
Staff
sprashantAnswer
Staff
August 28, 2024

Hello @t0mas89 

 

Since this is the application crashing itself, I would say to check the event viewer (if on Windows) to see what is causing the crash. Updating the drivers might help to. Moreover,  you mentioned 7.2.4 is the only version available in your company? Is it like blocked? Because you can always download any version from the support portal.

 

Let me know if it helps.

 

 

    t0mas89
    t0mas89Author
    New Member
    August 29, 2024

    Hi, thanks for the quick reply.
    As for that version, it is indeed explicitly stated in the instructions that it is only possible to use this version.
    I have a question about drivers. Which drivers should I update?
    And regarding the event viewer, I haven't found any error that is related to the FortiClient application. BUT: I often get an error in the event viewer when trying to open FortiClient: Autopilot.dll WIL error was reported. Could this be the reason?

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