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Bruce42
Bruce42
New Member
September 13, 2024
Solved

FortiClient console crashes after choosing a certificate for a VPN

  • September 13, 2024
  • 3 replies
  • 4176 views

Windows 11 (intune enrolled), FortiClient 7.4.0.1658.

If I setup a VPN that doesn't have a certificate associated with it, I have no issues.

But if I associate a certificate with a connection, about 2 seconds later the console crashes. If I open it up again, it will crash a couple of seconds later.

It doesn't log an error at the time it crashes.

I have to uninstall and reinstall again to get it stable again but can't associate the connection with a certificate.

Anyone got any thoughts?

 

Best answer by Bruce42

https://community.fortinet.com/t5/Support-Forum/FortiClient-crashes-after-2-seconds/m-p/337631 was the answer.

Last year, intune put over 350 certificates in Certificates - Local Computer\Personal\Certificates. Don't know why. InTune guy said it would be OK to remove them.

I have tested versions 7.4 and 7.25 (both paid and free) and all work now.

It would be great if the forticlient console handled this situation, or at the very least gave a meaningful error message rather than just quitting.

Thanks @AEK for your suggestions along the way.

3 replies

AEK
SuperUser
AEK
SuperUser
September 13, 2024

Can you try older version like 7.2.x or 7.0.x?

AEK
    Bruce42
    Bruce42Author
    New Member
    September 13, 2024

    Hi AEK, I had 7.0.11 on here working fine but Tenable reported it has a vulnerability (PSIRT | FortiGuard Labs, Low severity, but I was under pressure to mitigate it) so I upgraded and all I seem to be able to download is 7.4. I'd be happy to try 7.2.2 or greater but do not see a way to download it.

    Bruce42
    Bruce42Author
    New Member
    September 17, 2024

    Beginning to think it might be related to https://community.fortinet.com/t5/Support-Forum/FortiClient-crashes-after-2-seconds/m-p/337631
    I have 364 certs in the local computer \ personal \ certificates store. Colleagues I've polled who aren't experiencing the issue have about 5 certs here... Chatting to our intune guru at the moment to see if this is where they have come from and what I can safely do about it...

      Bruce42
      Bruce42AuthorAnswer
      New Member
      September 18, 2024

      https://community.fortinet.com/t5/Support-Forum/FortiClient-crashes-after-2-seconds/m-p/337631 was the answer.

      Last year, intune put over 350 certificates in Certificates - Local Computer\Personal\Certificates. Don't know why. InTune guy said it would be OK to remove them.

      I have tested versions 7.4 and 7.25 (both paid and free) and all work now.

      It would be great if the forticlient console handled this situation, or at the very least gave a meaningful error message rather than just quitting.

      Thanks @AEK for your suggestions along the way.

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