FortiClient console blank - doesn't retain settings

When I open the FortiClient console it loses all of the pre configured VPN settings and is completely blank.  I can however still connect to VPN’s from the system dock.  We’ve tried re-installing, delete folder, registry entries but every time after opening it loses the settings.

The FortiClient is version  6.0.9.0277

Laptop – Windows 10 OS Version 1909, Build 18363.836