Skip to main content
StuartFawcett
StuartFawcett
Explorer
March 8, 2016
Question

Forticlient connects and WiFi drops SP3 Windows 10 upgraded

  • March 8, 2016
  • 3 replies
  • 18125 views

Hi,

 

As soon as i connect the Forticlient, the Wifi reports limited connectivity and internet browsing is not possible.

This Tablet was upgraded to W10 recently, OS diagnostics suggest one or more network protocols is missing when the VPN is active.

Tried a few things like un-installing and reinstalling Forticleint and 

[ul]
  • netsh winsock reset
  • https://support.microsoft.com/en-gb/kb/299357 [/ul]

    Please can you suggest other ideas thanks?

     

      • 3 replies

      StuartFawcett
      StuartFawcettAuthor
      Explorer
      April 14, 2016

      I Still can't find an answer for this any ideas anyone?

       

      thanks

      cmpan88_FTNT
      Staff
      cmpan88_FTNT
      Staff
      April 14, 2016

      Please,  

      - Does the vpn keep connected?

      - Is it ipsec or sslvpn?

      - "OS diagnostics suggest one or more network protocols is missing when the VPN is active." what about the icmp reachable to any targets when the VPN is active?

       

       

      StuartFawcett
      StuartFawcettAuthor
      Explorer
      April 20, 2016

      Thanks cmpan88,

       

      The VPN says its connected yes.

      And yes its SSLVPN

       

      I can't browse or ping when the VPN is active.

       

      Does that help identify something i should look at ?

       

      Many thnaks

       

      cmpan88_FTNT
      Staff
      cmpan88_FTNT
      Staff
      April 20, 2016

      Do you have Dell VPN or DNE installed in the same machine?  There might be conflicting between drivers.   Please remove them to verify the issue.

      Chris_Lin_FTNT
      Staff
      Chris_Lin_FTNT
      Staff
      April 21, 2016

      What tablet is this? Surface?

       

      Do you want to try FortiClient Windows app for Windows 10?

      StuartFawcett
      StuartFawcettAuthor
      Explorer
      February 17, 2017

      Tried all the ideas, but nothing VPN will almost always drop within the first hour of use - leaving only a full PC reboot before it will allow re connection.

       

      Tried Disabling and re-enabling NICs - waiting for a while etc etc.  It happens to many of my colleagues Home working windows sessions too.  Its just unreliable and nothing in the logs seems to help show the actual error to me.

       

      17/02/2017 09:19:37 Error VPN FortiSslvpn: 6588: Ras : connection to fortissl failed : 0:5: 17/02/2017 09:21:31 Notice VPN id=96602 msg="SSLVPN service started successfully." vpntype=ssl 17/02/2017 09:21:31 Notice FortiShield id=12345 user=DBLOG_SOURCE_SYSTEM msg="FortiShield is enabled" 17/02/2017 09:33:35 Notice VPN date=2017-02-17 time=09:33:34 logver=1 type=traffic level=notice sessionid=xxxxhostname=xxxxxxxuid=xxxxxxxdevid=xxxxxxxfgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=N/A srcport=N/A direction=outbound destinationip=sslvpn.xxxxxx remotename=N/A destinationport=443 user=N/A proto=6 rcvdbyte=N/A sentbyte=N/A utmaction=passthrough utmevent=vpn threat=connect vd=N/A fctver=5.4.0.0780 os="Microsoft Windows 10 , 64-bit (build 14393)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 17/02/2017 09:33:36 Notice VPN date=2017-02-17 time=09:33:35 logver=1 type=traffic level=notice ............. fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=N/A srcport=N/A direction=outbound destinationip=sslvpn.xxxxxxxxxxx remotename=N/A destinationport=443 user=xxxxxx proto=6 rcvdbyte=N/A sentbyte=N/A utmaction=passthrough utmevent=vpn threat=disconnect vd=N/A fctver=5.4.0.0780 os="Microsoft Windows 10 , 64-bit (build 14393)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 17/02/2017 09:33:42 Notice VPN date=2017-02-17 time=09:33:41 logver=1 type=traffic level=notice sessionid=39494080 hostname=..................... fgtserial=N/A regip=N/A srcname=sslvpn srcproduct=N/A srcip=xxxxxxxxxxxxxx srcport=N/A direction=outbound destinationip=sslvpn.xxxxxxxxxxx remotename=N/A destinationport=443 user=xxxxxx proto=6 rcvdbyte=1839 sentbyte=2517 utmaction=passthrough utmevent=vpn threat=connect vd=N/A fctver=5.4.0.0780 os="Microsoft Windows 10 , 64-bit (build 14393)" usingpolicy="" service= url=N/A userinitiated=0 browsetime=N/A 17/02/2017 09:33:42 Notice VPN id=96600 msg="SSLVPN tunnel status" vpnstate=connected vpntunnel=xxxx vpntype=ssl

      Terms & ConditionsAccessibility statement