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ahafiz
ahafiz
New Member
September 9, 2020
Question

FortiClient configuration

  • September 9, 2020
  • 2 replies
  • 5421 views

Hi,

 

I'm still new this Fortinet brand.

 

Is there any reason why ? It happens after i reinstall FortiClient EMS on our new server. I'm not sure which part that i miss.

 

 

 

    2 replies

    FortinKnight
    FortinKnight
    New Member
    September 10, 2020

    Hi

     

    Check the ip address of the new server, as it may be assigned a DHCP ip address if you haven't set the ip address to static.  

     

    Also just try and ping the new EMS server ip address from the endpoint. See if it gets a reply. 

    ahafiz
    ahafizAuthor
    New Member
    September 30, 2020

    Hi FortinKnight,

     

    After troubleshooting with support it seem I'm not using the same version of EMS.

     

    Current version of EMS is 6.2.7 and my FortiClient is 6.4.1 in which the latest version. And since EMS is 6.2.7 so in need to install the FortiClient 6.2.7 version. And it work ! It just that I'm wondering how actually I install the latest version of FortiClient without having this sort of issue.

     

    I still have user 6.4.1 that connect to EMS without any problems though.

    ahafiz
    ahafizAuthor
    New Member
    September 10, 2020

    Hi,

     

    Everything looks okay. It happen after I perform clean installation on my computer. Other user still can connected to EMS and when i look at EMS it show something like this.

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