Contributor

Question

FortiClient causing slow load times for web pages

Forum|Forum|17 years ago
October 27, 2008
12 replies
10096 views

Hello - I have FC v 3.0.599 (MR7) installed on about 40 workstations. We have a FortiMgr 100 (MR7) for managing these FC' s. I' ve noticed that since FC has been up and running that nearly everyone has experienced a change in web-page load times. Some pages are taking nearly 5 minutes to load. I can' t seem to pinpoint why this is going on - I do know that if I encounter a web page that is taking forever to load, I can shutdown FC and then re-visit the same web-page and it loads instantly. Has anyone else experienced this? Is there something I' m missing in the configurations of the FC' s that will improve this? Edit: I should also mention that the types of web-pages that seem to be problematic have some sort of submittable form. ex - It takes five minutes to update a web ticket on the FortiNet support site after you click the ' submit' button.

Carl_Wallmark

New Member

is your WebFilter protection active ? if so, turn it off and try

A

Anonymous_UserAuthor

Contributor

Yes - I should have mentioned that. I have tried disabling the web-filter, no change. I have tried disabling the firewall, no change. I have tried disabling both at the same time, no change. Shutting down the FC has so far been the only way to work around this - which is not realistic because, obviously, I can' t keep turning off FC on workstations just so someone can access a web-page they need to use for five minutes.

laf

New Member

Start a ticket to Fortinet; also install a new one on a XP fresh installation and see what happens. If you have many FClients installed you could also buy a Forti Manager and use it as a local FDN server ;).

A

Anonymous_UserAuthor

Contributor

laf - thanks for your response. Unfortunately - I' ve had bad experiences with Fortinet support. I' ve opened three web tickets and the support I received was minimal and the response time is too long, this has led me to this forum! I have also installed a Fclient on a brand new workstation (running XP pro) so I will test on that machine shortly. Also, we have a FortiMgr - FortiMgr 100 to be exact - but I' m not sure if that is setup as a local FDN server or not.

vanc

New Member

MR7 patch-3 will be released very soon (this week). Since the GA (3.0.595), there are some web filter related fixes. Probably it will have some improvements for you. The build number will be 3.0.606. I am running with this build and it looks pretty decent.

A

Anonymous_UserAuthor

Contributor

Thank You - I was actually just going to upgrade to build 3.0.603 - do you think I should just wait for the 3.0.606 to be released?

vanc

New Member

Please wait for 3.0.606. It also contains other fixes for bugs such as memory leak, large email sending failure, etc.

A

Anonymous_UserAuthor

Contributor

vanc - do you know when patch 3 will be available on the fortinet support site? I just checked and the newest version for FortiClient is Patch 2 (3.0.603). Thanks

vanc

New Member

Patch-3 should be in support web site now. Please double check. I also found a slow page loading problem for some web site, such as http://news.com. Dev team fixed that, but no build is out. Tried temporary binary (dev build) and it' s now lightning fast. Exited waiting for patch-4 now.

A

Anonymous_UserAuthor

Contributor

I see on the Firmware images homepage that FortiClient Patch 3 Build 606 was released on Oct 30th, 2008 - but when you go to the FTP site to download, the latest version available is Patch 2, build 603. I believe I am looking in the right spot - correct me if I am wrong? Thanks for the info - any knowledge of a release date for patch 4?

rwpatterson

New Member

It' s there. If you' re using a browser based FTP client, refresh the page, or clear your cache.

vanc

New Member

Finally got an official interim build. Installed build 3.0.608 on two PCs. It makes a huge difference for web browsing. Before, some pages loaded forever. Now every web site I tried loaded lightning fast. It' s not an released build. So still has " Interim Build" banner. For you convenience, I uploaded it to rapidshare. You can download it with this link. http://rapidshare.com/files/161093197/FortiClientSetup_3.0.608.exe.html After downloading, please try to verify the digital signature. You can right click on the file and click on " Properties..." . If there is a " digital signature" tab, you should be able to see the signer is " Fortinet Technologies" . If it' s not signed, delete it immediately. Please give your feedback if you get some chance to try it.

A

Anonymous_UserAuthor

Contributor

Thanks vanc - downloading this now to test. Will post feedback

A

Anonymous_UserAuthor

Contributor

Do you know when this interim build becomes public available? I have the same problem on my 15 host network, but dont want to use beta software in my production environment. regards, Marcel

A

Anonymous_UserAuthor

Contributor

Disabling the Webfilter solved the problem at my place aswell.

vanc

New Member

AFAIK, MR7 patch-4 may come out in a week or two. Hopefully by the end of this month.

A

Anonymous_UserAuthor

Contributor

Vanc - the interim build 3.0.608 seems to have fixed the afore-mentioned slow load times. I haven' t encountered anything out of the ordinary with any sites on the machines running this interim build. Thanks for posting the link to it - Any word on when it will be released as an official build?

vanc

New Member

From the emails I received so far, build 3.0.613 will be released to public today or tomorrow. Stay tuned.