Forticlient can't connect to VPN on M1 Macbook Air

Forum|Forum|4 years ago
December 9, 2021
14 replies
53607 views

Hi,

I have a macbook with an M1 chip and can't get Forticlient v7 to work. I have tried v6 as well. My coworker with an Intel Macbook has Forticlient v6 running perfectly and can connect to our VPN with no issues. Going through the logs, I see the following errors.

Support/Fortinet/FortiClient/conf/epctrl.plist" not exist 20211129 12:30:27 [FortiTray:INFO] VpnManager.swift:611 VPN connecting 20211129 12:30:27 [FortiTray:INFO] VpnManager.swift:670 VPN disconnecting 20211129 12:30:27 [FortiTray:INFO] VpnManager.swift:591 VPN disconnected because of error: Tunnel error: startTunnelFailed

Anyone has any idea about this? And has anyone with an M1 macbook managed to use Forticlient successfully to connect to their VPN? I can attach logs if needed.

Thanks!

FortiClient

be_fg

Explorer

Hi,

I've seen some issues in the past where FortiClient on latest MacOS isn't working as long as you are using a FQDN (vpn.exmaple.com) for the remote gateway within FortiClient VPN-Config.

As soon as you use the direct IP for the remote gateway, it works immediately.

Maybe this is worth another try to narrow down the problem further

tarunnuratAuthor

Visitor III

You're right, it doesn't even connect with FQDN. However, I'm getting this problem after using the direct IP.

MorkfromOrk

New Member

My boss has exactly the same problemwith Macbook Pro M1 and V7 Forticlient

No solution found

tarunnuratAuthor

Visitor III

Well, good to know I'm not alone. Is there any way we can get anyone's attention on this forum to look into this?

MorkfromOrk

New Member

We solved yesterday by simply allowing FortiTray in the General Tab of Security & Privacy as described in this link https://docs.fortinet.com/document/forticlient/7.0.1/macos-release-notes/223986/special-notices

AlvinBishop

New Member

I have no problem connecting to a VPN on my MacBook. Try to choose another VPN or update your operating system. Sometimes your computer is too rebooted due to many applications and system garbage. In such cases, it is necessary to conduct regular diagnostics to detect problems in the early stages of development. I have encountered such a problem as Safari notifications popping up on my MacBook. Notifications from different websites are not always useful and necessary, so disabling notifications is the most sensible solution to this problem. I left the notifications from the websites I wanted and just changed their display in the browser. It's much more convenient to get notifications this way. The ways to disable and configure notifications are described here.