Forticlient bug: Does not check C++ dependency and freezes SAML connection on Windows 11

Question

On new computers, with Windows 11, if you install new versions of Forticlient, it does not check the C++ dependency for .NET/Visual Studio and cannot connect if the company uses Azure SAML authentication, the popup to enter email never appears.

Symptoms and behaviors of the problem:
1- After installing Forticlient on Windows 11, the icon does not appear in the toolbar near the Windows clock. However, the Windows service remains running.
2- If the company uses Azure SAML cloud authentication, the popup to enter email and password never appears, it gets stuck on the "connecting" screen.

3- Still not work if trying to change to display popups via browser, nor delete cookies, nor bypass certificate warnings, trying all combinations of options, nothing works, neither the browser nor the pop-up appears without C++.

Solution: Manually install C++ redistributable.

Tested in Forticlient v7.2.x v7.4.x

Screen with "connecting" error forever:

2024-11-13 09_00_43-Clipboard.png

Stephen_G · Answer

Hi tech_chl,

Thanks for posting this solution! Unfortunately, I have had to remove the links you attached as they go to an unofficial download site. We recommend users only obtain Microsoft C++ redistributables from official Microsoft sources. The instructions in your message are adequate without the link.

Thanks,

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded