Forticlient blocks write or create access to the C:\Backup directory
Forticlient blocks access to the C:\Backup directory, prevents creating it or writing to it if it already exists.
We have a commercial software that requires saving files inside the C:\BACKUP directory, if the folder does not exist it creates it. We have been using it for several years without any problems.
We installed Forticlient on the computers in October-November, and it is in this month of February that we need to update that software on some computers; the updater sends an error message that it does not have access to the mentioned directory.
I checked then that in all the computers that use Forticlient, it is impossible to create the directory or write inside those that have it created for some other reason (a simple manual backup inside that folder made 2 years ago).
In the FEMS I have already added the exclusion in all the profiles; I have searched how to "pause protection" (I have not found it), but I deactivated all the protection modules and it still blocks the directory.
The only solution (not ideal) is to uninstall the FortiClient on the affected machines.
Is there any mechanism to disable the Forticlient protection? (Other products such as Avast allow to disable protection shields).
Regards