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Gregb1234
Gregb1234
Visitor III
June 10, 2024
Question

Forticlient Android version 7.2.3.0136 login issues

  • June 10, 2024
  • 8 replies
  • 6321 views

Hi All,

 

We've seen some issues with the Android Forticlient version 7.2.3.0136 that was release on the google play store recently, where users are unable to sign in where saved credentials are not working (specifically the username) and the fortigate telling me invalid credentials.

 

Tests seems to indicate that it looks to be directly linked with the saved username, as older versions of the client don't seems to have this issue and if we specify the username users can log in with this version.

 

Anyone else seen any issues with the new forticlient version available from the play store? I suspect a bug, but Fortinet TAC don't support the free version of forticlient.

 

Thanks!

    8 replies

    FortiMax_it
    FortiMax_it
    Explorer III
    June 11, 2024

    Hi, I would like to add that IPSEC VPNs for Android have also stopped working with this version!
    The error:

    Forticl_.png

      lo1
      lo1
      New Member
      June 12, 2024

      I join this thread. We have the same issue.

        Gregb1234
        Gregb1234Author
        Visitor III
        June 12, 2024

        Looks like the forticlient VPN available has been updated in the play store to revert back to the last working version as of 11th June.

         

        I was unable to verify any bugs or reports from Fortinet TAC, but looks like they have reverted back to the previous version available

          fteixeira
          fteixeira
          Explorer
          June 13, 2024

          Today in the store they added a new version 7.2.3.0137, which has the same problem of not saving the username

            Monkey1
            Monkey1
            Explorer II
            June 18, 2024

            We are having the same issue here. Every time you connect, it shows the username and password box. Password is populated, username is not. 

            If you edit the VPN connection, you see that the username is also missing. Add it in, hit save, edit again - missing again!!! Painful. @Anonymous, PLEASE BRING BACK THE OLD VERSION UNTIL THIS IS RESOLVED

             

              fireon
              fireon
              New Member
              June 21, 2024

              Same here on 7.2.4.0138 on IPSEC Dialup. I have debuged with global src filter. And if i connect, nothing on the fortigate. No reacation. 

               

              diagnose sniffer packet any 'host x.x.x.x'

               

              SSL-VPN is working. But that is not what we use here. Here are older versions to download, but I don't know if this website is serious.: https://www.apkfollow.com/app/forticlient-vpn/com.fortinet.forticlient_vpn/

               

               

              FortiMax_it
              FortiMax_it
              Explorer III
              June 24, 2024

              For IPsec VPNs with Android I solved the problem by removing DES and 3DES in phase 1 and phase 2 and putting SHA-128

              fireon
              fireon
              New Member
              June 24, 2024
              @FortiMax_it wrote:

              For IPsec VPNs with Android I solved the problem by removing DES and 3DES in phase 1 and phase 2 and putting SHA-128



              Did not changed my situation here... 4 mobilephones, every phone the same behaviour. 2 Fairphones, one Samsung and one Huawei. 

              FortiMax_it
              FortiMax_it
              Explorer III
              June 25, 2024

              I saw that version 7.2.4 was released for Android, but I think it only solves the problem on the SSL VPN side.
              For ipsec try this:

              F1.png

               

              F2.png
              F3.png

              fireon
              fireon
              New Member
              August 22, 2024

              Unfortunately, none of them helped and they still don't work today. Too bad IPSEC was a great thing.

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