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mtellso510
New Member
February 1, 2016
Question

Forticlient and Citrix Receiver

  • February 1, 2016
  • 1 reply
  • 18145 views

I am having performance problems with Citrix receiver when running forticlient real-time AV protection.  The symptoms I see are mouse & Keyboard become very slow to respond in the citrix session.  When trying to type, there will be a lag in the keystrokes showing up that could be ip to 1 second.  Mouse performance is similarly lagging.  If I disable the real-time protection, keyboard and mouse response become normal and responsive again.  I am currently running Forticlient version 5.4.0 but have seen this as far back as 5.2.3.  I am running citrix receiver version 4.3 but have seen the issue with several other versions as well.

 

One thing I have tried that has worked in the past was to make a folder exclusion for the location that the citrix receiver is installed.  That is no longer working.

 

I have also tried deleting the cache.dat file in C:\Program Files (x86)\Fortinet\FortiClient.  That seems to work for a period of time, but the problem always returns after a period of time.

 

Any insight or suggestions would be greatly appreciated.

    1 reply

    ewhiteway
    New Member
    June 20, 2016

    I just ran in to the same thing - seems to be worse on Win 10 - than win 7.  I had to fully remove the forticlient  on win10- Citrix was un-usable with it running.

     

    Did you get anywhere with it?

    mtellso510
    New Member
    June 20, 2016

    I just discovered something today that appears to help.

    In the forticlient configuration, disable the proxy setting (under File - Settings).  I assume this changes the scanning to be flow based.  After making the change, latency is similar to having Forticlient inactive.

    ewhiteway
    New Member
    June 20, 2016

    ok I'll try that - in EMS (for reference) - under the profiles - system settings - 'show advanced options' - fortiproxy