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BrandsofScandinavia
BrandsofScandinavia
New Member
April 8, 2025
Question

Forticlient 7.4.3 connection problem on Macbook

  • April 8, 2025
  • 3 replies
  • 3847 views

I'm having issues connecting with Forticlient VPN 7.4.3 Running on a macbook pro Sequoia15.4

When i click Connect, nothing happens.

It says "Connecting" for about 30 seconds, then the button changes to "connect" instead.
No windows with logon, no alerts.

The channel is a SAML channel which works perfectly on our windows machines.

I've removed and reinstalled the VPN client 3 times, and made sure that I didn't miss a "request for access" on the machine.

I also tried while the Macbook was still on version 14.x but it gave the same error.

Any idea's how to solve this?

    3 replies

    funkylicious
    SuperUser
    funkylicious
    SuperUser
    April 8, 2025

    hi,

    i would suggest using either 7.4.1 or 7.2.8 .

    from what i've read in regards to 7.4.3 it has some new 'features' that dont really work as intended.

    "jack of all trades, master of none"
      BrandsofScandinavia
      BrandsofScandinaviaAuthor
      New Member
      April 8, 2025

      Hi,

      Could you point me to where i can download older versions of forticlient?

      Do you also happen to know if there are any official statements on the issues regarding 7.4.3 and where a fix would be announced?

      funkylicious
      SuperUser
      funkylicious
      SuperUser
      April 8, 2025

      hi,

      if you have a valid support contract for a FortiGate or any kind of Fortinet product ( i think ) , you can find older versions of FortiClient in the Support Portal. https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-download-FortiClient-offline-installer/ta-p/197679 

      as for the 7.4.3 version, I know that it's main benefit would be ARM CPU support and no major fixed afaik. haven't been through the release notes of it since no current issues need to be addressed for my needs.

      "jack of all trades, master of none"
        BrandsofScandinavia
        BrandsofScandinaviaAuthor
        New Member
        April 8, 2025

        I have now tested with both 7.4.1 and 7.2.8. Its the same issue
        The button states "connecting" but reverts to "connect" after 30 seconds. No messages.

        Exporting the logs from FortiClient gives me 20 different logs to look through. Any suggestion as to which might contain clues?

        UnicornTech
        UnicornTech
        Visitor III
        May 6, 2025

        This appears to be 7.4.3 problem, in x64 and ARM64 just act the same, display "connecting ..." and nothing happened, I revert back to 7.4.0 (x64) works fine.

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