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Question

Forticlient 7.4.0142 will not display login screen on iPad iOS 15.8

Forum|Forum|2 years ago
September 10, 2024
30 replies
14139 views

I have a fleet of managed iPads that are older Air2s running iOS 15.8, and the recent update not only deleted all previous VPN configurations, it also no longer displays the login screen with the new configs. All of my other iPads are able to connect, it's just these older ones that cannot. It appears that it's trying to use SSO, even though that is deselected in the config. When they try to connect, this window appears

But tapping on OK results in this window:

They are never offered the regular login window to enter their username and password.

I have submitted a ticket but have yet to get a response, so thought I'd ask here ot see if anyone else is experiencing the same.

FortiClient

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PamelaPAuthor

New Member

I had a call from a support tech last week and we did a GoTo meeting from the iPad so he could observe the behavior. He saw it fail to connect several times, so then we turned logging on and tried several more times, and again it failed with the previously described behavior. I then emailed the log file to them but have not heard a thing since then. But at least they know exactly what it's doing now, hopefully they'll figure out the why soon and provide a fix.

dufor

New Member

Hello, we are also experiencing this symptom in ios15.6.1 are there any symptoms resolved by this?

PamelaPAuthor

New Member

No, even after they looked at the logs they could not identify where the issue was, and as of right now they have dropped our ticket, again. They have no clue what broke the app, which is really a sad commentary on them as a company.

rescueedv_bg

New Member

Hi together,

I can confirm this exact same behaviour on an iPad Mini 4 @iPad OS 15.8.3 with FortiClient and

FortiClientVPN App version. 7.4.1.0145.

I also noticed that the username is not being permanently saved in the VPN configuration profile - most likely it's being overriden due to the invisible fields being submitted empty.

Is there any update on this matter?

Best Regards,

Benjamin

sameddogan

New Member

Hi,
Did you solve the problem?

Regards

drGazza

New Member

IMHO, they chose to let ios 15.8 die to avoid solving the problem by forcing users
to change devices...

PamelaPAuthor

New Member

They fixed it in November with another release:

Screenshot 2025-01-16 090725.png

daveday

Visitor III

I can confirm the have not fixed it!

Screenshot 2025-07-17 095731.jpg

OS 15.8.4 Client 7.4.7.0183

Still no username or password box.

nirv117

New Member

I am seeing the same thing with the latest versions. IOS 15.8.4 and Client 7.4.7.0183
Please enter your username and password with no place to enter them.