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pnobels
New Member
May 14, 2024
Question

Forticlient 7.2.4 breaks authenticated active connections during ctrl-alt-del

  • May 14, 2024
  • 3 replies
  • 1984 views

Hi,

 

testing Forticlient 7.2.4.  When using a user authenticated session (FortiAuthenticator 6.4.4) and having an open session like for example putty ssh, when issuing a ctrl-alt-del (lock screen and unlock) the active session is terminated.

 

When checking in the Authenticator monitoring i notice the active authenticated session dissapears when performing the ctrl-alt-del.

 

Version 7.0.8 seems not to have this issue.  Haven't tried any other version yet.  Anyone who encountered same thing and has a workaround?  Need at least 7.2.2 for Azure joined laptops...

__PRESENT

3 replies

ebilcari
Staff
Staff
May 15, 2024

I guess you are referring to the SSO Mobility Agent feature and SSO sessions being removed in FAC. Is FCT managed by EMS? Is this behavior related only to ctrl-alt-delete key press or also to simple lock screen?

Emirjon
pnobels
pnobelsAuthor
New Member
May 17, 2024

It happens with the ssoma client as well as the forticlient ems.  As well with ctrl-alt-delete as simple lock screen.  

ebilcari
Staff
Staff
May 17, 2024

I did a search internally and starting from version 7.2.2 the behavior is changed #862021. For security reason SSOMA will treat screen lock as logout. This change was introduced to prevent local users getting access while the AD user is in locked screen status.

Emirjon
Markus_M
Staff & Editor
Staff & Editor
August 21, 2024

Try upgrading to the 7.4.0. It changes the detection of logoff and lock and might work for this case.

pnobels
pnobelsAuthor
New Member
August 21, 2024

There is a new version 7.2.5 supposed to be released anytime now which should fix this issue.