Forticlient 7.2.4 and 7.4.0 fail to install on windows 11

Forum|Forum|1 year ago
June 13, 2024
4 replies
7115 views

I try to install FortiClient 7.2.4 on a pc with windows 11 23h2 but when the installation gets to the point of installing the drivers, it goes into error and rolling back.

I uninstalled my antivirus and retry the installation procedure but the problem persists.

I try to install also the FortiClient 7.4.0 version but I have the same problem.

FortiClient

fricci_FTNT

Staff

Hi @Enrico84 ,

You may find useful the below posts:
https://community.fortinet.com/t5/Support-Forum/Unable-to-install-FortiClient-VPN/td-p/283174

https://community.fortinet.com/t5/Support-Forum/FortiClient-VPN-Not-working-on-Windows-11/td-p/273217

To uninstall a previous version, the article below might help:
https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-uninstall-a-managed-FortiClient-in-Windows/ta-p/191604

Best regards,

hbac

Staff

Hi @Enrico84,

Did you get any error messages?

Regards,

rvillaroman

Staff & Editor

Hi @Enrico84,

Could you share the error causing installation to fail?

If you have existing Forticlient installed on your machine kindly uninstall it and try again.

Enrico84Author

New Member

Thank you guys for your reply but I found the "problem" myself. The problem I was trying to install the x64 version of FortiClient on a Microsoft Surface 9 Pro but this have an ARM 64 processor, and this was the problem.

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