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SimonWillis
New Member
September 19, 2018
Question

FortiClient 6 fails to connect on Max OSX 10.13.4

  • September 19, 2018
  • 2 replies
  • 9482 views

I am trying to connect to a site using FortiClient on my Mac that I've only just installed. I'm able to connect to this site from a Windows 10 machine using the same settings. When I connect, it just says "Connecting" the whole time and the disconnect button pops up. I had a look at the log files and I can see in epctrl.log that there are a lot of "Socket Connect errors". Interestingly, it appears to be trying to connect to my router (default gateway) on port 8013.

 

20180919 21:06:35.073 [epctrl:DEBG] keepalive:2843 None signal 20180919 21:06:35.351 [epctrl.log:DEBG] keepalive:2772 dwMiniKATout = 20, dwKATout = 1780, dwCheckTout = 20 20180919 21:06:35.351 [epctrl:DEBG] keepalive:1991 session->ka_thread_signal = 0 20180919 21:06:35.351 [epctrl:DEBG] keepalive:2796 Sleep for 20 20180919 21:06:35.351 [epctrl:DEBG] keepalive:2014 Start searching for FGT 20180919 21:06:35.352 [epctrl:DEBG] keepalive:2026 First KA 20180919 21:06:35.362 [epctrl.log:DEBG] keepalive:906 Redundant FGTs 20180919 21:06:35.401 [epctrl.log:DEBG] keepalive:944 GetDefaultGateway 20180919 21:06:35.402 [epctrl.log:DEBG] keepalive:946 DefaultGateway - 192.168.1.1 20180919 21:06:35.402 [epctrl:DEBG] keepalive:2064 Trying to connect to: [style="background-color: #ffff00;"]192.168.1.1:8013[/style] 20180919 21:06:35.403 [epctrl:DEBG] keepalive:446 sockConnect to 192.168.1.1:8013 20180919 21:06:35.404 [epctrl.log:EROR] keepalive:421 Error in delayed connection() 61 - Connection refused 20180919 21:06:35.404 [epctrl:EROR] keepalive:483 Socket connect error, trying next address. errno: 36 20180919 21:06:35.405 [epctrl:EROR] keepalive:495 No successful connection. 20180919 21:06:35.405 [epctrl:DEBG] keepalive:2251 Socket connect failed 20180919 21:06:35.405 [epctrl:DEBG] keepalive:2254 192.168.1.1:8013, Secondary - 0 20180919 21:06:35.405 [epctrl.log:DEBG] keepalive:3580 CKeepAlive::isOnnetSubnet() 20180919 21:06:35.406 [epctrl.log:DEBG] keepalive:3656 res = 0 20180919 21:06:35.406 [epctrl:DEBG] keepalive:1768 CKeepAlive::SetState 20180919 21:06:35.407 [epctrl:DEBG] keepalive:1769 Offline 20180919 21:06:35.408 [epctrl:DEBG] keepalive:2026 First KA 20180919 21:06:35.409 [epctrl:DEBG] keepalive:2317 End searching for FGT 20180919 21:06:40.000 [epctrl.log:DEBG] keepalive:2879 Secondary Server is not defined 20180919 21:06:40.000 [epctrl.log:DEBG] keepalive:2948 dwMiniSecondaryKATout = 25, dwSecondaryKATout = 1805 20180919 21:06:40.000 [epctrl:DEBG] keepalive:2965 Secondary Sleep for 25

 

In sslvpn.log, I just get a flood of messages 

 

20180919 21:06:42.074 [sslvpn:DEBG] unknown:0 ds=0 20180919 21:06:42.075 [sslvpn:DEBG] unknown:0 ds=0

    2 replies

    SimonWillis
    New Member
    September 19, 2018

    I can also confirm that I'm getting exactly the same issue on another Mac (version 10.13.6) and Forticlient 6.0.2.44. Any help would be much appreciated.

    npr
    New Member
    October 18, 2018

    wonder why there is no reply to this post. I am experiencing same issue, did anyone found a solution? 

    20181018 10:32:08.234 [epctrl.log:EROR] keepalive:393 Error in delayed connection() 61 - Connection refused

    20181018 10:32:08.274 [epctrl:EROR] keepalive:455 Socket connect error, trying next address. errno: 36

    20181018 10:32:08.315 [epctrl:EROR] keepalive:467 No successful connection.

    SimonWillis
    New Member
    October 18, 2018

    Yes, I tried it again the other day and it's still doing the same. I get the same issue on two different Macs.

    josele3003
    New Member
    January 4, 2019

    I have the same issue in my mac.

     

    Any solution?