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kp1512
New Member
October 19, 2020
Question

Forticlient 6.4 and 6.2 - blank white screen

  • October 19, 2020
  • 2 replies
  • 4555 views

Hi all

 

Has anyone got a fix for this issue?

 

When you launch FC it opens but you just see a blank white screen?

 

I am suspecting its related to a DLL etc but unsure but I cant be the only one having the issue?

 

Any help would be appreciated 

    2 replies

    SuerSub
    New Member
    October 23, 2020

    Hi - i have this issue too- did you ever get a fix? 

    anikolov
    Staff
    Staff
    April 5, 2022

    Hello,

     

    Do you by any chance use SAML for access? If that is the case, please upgrade to 7.0.3, as there are number of SAML issues solved in this release. If that is not the case, can you please provide more data, as forticlient logs and the following output of the reproduction of the problem?
    diag debug app fnbamd -1
    diag debug app authd -1
    diag debug app sslvpn -1
    diagnose vpn ssl debug-filter src-addr4 <IP address> <---- insert the IP address of the user
    diag debug en

     

    Thanks in advance.

     

    Regards,

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