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dsykora
dsykora
New Member
November 7, 2018
Solved

FortiClient 6.0.3.0155 blocks some youtube videos by default

  • November 7, 2018
  • 4 replies
  • 38841 views

Hello,

  I am new to FortiClient and am using it for Anti Virus on a few Win 7 Pro computers.  When some youtube videos are attempted (i.e. [link]https://www.youtube.com/watch?v=A6DqPBJNkvk[/link] ), I get an error message in the viewer "Video unavailable This video is restricted.  Try signing in with a Google Apps account."  If Forticlient is shutdown, the video works.  If Forticlient is restarted, the video fails again.  I do not see any indication that the site is blocked in Forticlient (no notifications, 0 Sites Blocked).  I tried adding an exclusion *.youtube.com  but that didn't help either.  I cleared the Forticlient log, tried to open video, and then exported the log.  However, I do not see any blocking.  I can add the log file if that is useful to anyone.  

  Any suggestions to troubleshoot this issue are appreciated.

Thanks,

Dale Sykora

 

    Best answer by dsykora

    The problem went away when we downgraded to Forticlient 6.0.2 

    4 replies

    lenin83
    lenin83
    New Member
    November 8, 2018

    I noticed this as well yesterday, backing to FortiClient 6.0.2 resolved the issue for me.

     

    I didn't look that closely into it, but I imagine that the FortiClient for Windows triggers some sort of Family or Restricted mode policy in the operating system that is inherited by Chrome and Internet Explorer. Quite useful in corporate enviroments and public endevours, but there isn't a setting in a standalone client to control this behavior.

    dsykora
    dsykoraAuthor
    New Member
    November 8, 2018

    Thanks lenin83!  I will try to back down a version.

    SteveG
    SteveG
    New Member
    November 9, 2018

    Sorry I don't have any suggestions but we've been seeing the same here. Didn't even think it could be FC!

    dsykora
    dsykoraAuthorAnswer
    New Member
    November 9, 2018

    The problem went away when we downgraded to Forticlient 6.0.2 

    Kent1988
    Kent1988
    New Member
    November 11, 2018

    Where to get the forticlient6.0.2?

     

    tsypyshev_pi
    tsypyshev_pi
    New Member
    February 12, 2019

    Good day, collegues! I've catched same problem at FC 6.0.5.0209. Downgrade to 6.0.2 it is a fast and simple way to solve the problem. But maybe anyone knows another way to unblock youtube? I guess that we need change some web filter settings. It looks like some youtube videos ranged to blocked category. And maybe Fortinet engineer/support can answer this question?

    bpabmeyer
    bpabmeyer
    New Member
    February 16, 2019

    I tried this and tried editing with Notepad ++.  The file looks like its encrypted.  What else can i do without rolling back to 6.0.2?  I am currently on 6.0.4.

    tsypyshev_pi
    tsypyshev_pi
    New Member
    February 19, 2019

    bpabmeyer wrote:

    I tried this and tried editing with Notepad ++.  The file looks like its encrypted.  What else can i do without rolling back to 6.0.2?  I am currently on 6.0.4.

     

    It looks that you've saved encrypted config. You just need save it without password (clear Password and Re-enter Password fields).

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