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Christoph_Spatzier
New Member
May 23, 2018
Question

Forticlient 5.6.5 and 5.6.6 can´t install - uninstall old version first

  • May 23, 2018
  • 5 replies
  • 10777 views

Hello,

we install Forticlient automatically via GPO. For some reason, on few PCs Forticlient is uninstalled automatically.

We tried to install it again. Unfortunately that is not possible "The older Version of forticlient cannot be removed. Contact your......" We already use FCREM (Safe Mode an d normal as the Support recommend us) without any success.

 

Any ideas?

 

Thanks 

 

BR Christoph

    5 replies

    SteveG
    New Member
    May 24, 2018

    Have you tried the FCRemove.exe tool that's available as part of the FortiClient Tools download.?

    Christoph_Spatzier
    New Member
    May 24, 2018

    Yes i have tried the FCRemove.exe. Also run in safe mode. 

    Both Versions (5.6.5, and 5.6.6)

    ergotherego
    New Member
    May 24, 2018

    Are you using EMS server as well?

     

    Are you running the proper FCRemove.exe - the one for the specific version of FortiClient that is installed?

     

    Are you running FCRemove as Administrator? (not sure if Safe Mode bypasses UAC or not).

     

    If you are not using EMS, it sounds like the root issue is with your GPO. Like it's trying to keep users are a certain version, or looking at certain libraries or something on a users machine as an indication of GPO adherence. Then, it tries to change version but is not uninstalling it properly, leaving some "cruft" behind. Then you cannot remove those legacy software components, because they are being enforced by GPO.

     

    Maybe try creating a new GPO that runs FCRemove.exe and applying it to a few test workstations.

     

    Lastly, you may (or not) have luck using a 3rd party uninstaller like Revo Uninstaller. Been awhile since I used it, but I think you would need to use a test laptop that doesn't have FortiClient installed at all. Install it via Revo so it can build a profile of all DLLs and such it installs, and registry entries it creates/modifies. Then run through the uninstall process using Revo and use that output as a template to nuke all traces of the software from other machines.

     

    Hope some of that helps.

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