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phennes
phennes
New Member
September 28, 2015
Solved

Forticlient 5.09 stopped getting definition update

  • September 28, 2015
  • 15 replies
  • 23660 views

I have noticed on a handful of my Forticlient's stopped receiving virus definition updates.  The log states cannot obtain updates. Update server responded with unauthorized access.

 

Fortigate version 5.11

Forticlient version 5.09

 

I have also tried update one of the workstations to 5.2.4 and it still cant get updates.

 

Thanks

    Best answer by Chris_Lin_FTNT

    Sorry. What I meant was it shall be fixed in a further FortiClient release.

     

    You are right that 5.0.11 is not available. The latest is 5.0.10 and it has this bug.

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    emnoc
    emnoc
    New Member
    September 28, 2015

    Do you know of any diag commands to diagnose forticlient registering attempts?  I was curios outside of the forticlient discovery does a means exist on the fortigate to look at registrations attempts.

    ken

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNT
    Staff
    September 28, 2015

    Do you mean "diag debug app fcnacd 255"?

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNTAnswer
    Staff
    September 28, 2015

    Sorry. What I meant was it shall be fixed in a further FortiClient release.

     

    You are right that 5.0.11 is not available. The latest is 5.0.10 and it has this bug.

    phennes
    phennesAuthor
    New Member
    September 28, 2015

    So is there a workaround until then?  It worries me that our client are getting behind on updates.

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNT
    Staff
    September 28, 2015

    Sorry. There is no work-around as far as I know.

     

    Please raise this issue to Fortinet Support, ask them to escalate it, get it fixed ASAP.

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNT
    Staff
    September 29, 2015

    You can only deregister one by one.

     

    You can use "diag endpoint registration list registered-forticlients | grep UID" to filter out all UID, then "diag endpoint registration deregister <for each UID>".

     

    BTW, 5.2.4 FortiClient doesn't have this problem. Do you want to try that?

    phennes
    phennesAuthor
    New Member
    September 29, 2015

    No because I don't want to move to a subscription base Forticlient.  I already purchase the 5.0 Forticlient license.  I have tried upgrading to the 5.2.4 version at one of my sites and it removed some functionality so we downgraded. 

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