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danny1989
danny1989
New Member
November 14, 2024
Question

FortiCare Subscription in HA system

  • November 14, 2024
  • 2 replies
  • 851 views

Good morning, we purchased 2 FortiGateVM-2 licenses

 

On the first machine we purchased the FortiCare / FortiGuard subscription while on the second one we did not.

When we put the two VMs in active/passive HA we lose the FortiCare subscription also on VM1

 

Why?

2 replies

hbac
Staff
hbac
Staff
November 14, 2024

Hi @danny1989,

 

In HA setup, you need valid license on both units. Please refer to https://community.fortinet.com/t5/FortiGate/Technical-Tip-The-HA-Cluster-requirements/ta-p/325375

 

Regards, 

dingjerry_FTNT
Staff
dingjerry_FTNT
Staff
November 14, 2024

Hi @danny1989 ,

 

When you access the GUI, it is showing VM1, but it is actually for the HA cluster since VM1 is the primary, I assume.

 

For the HA cluster, both HA cluster members should have valid licenses.  If one has no valid licenses or the licenses, say on VM2, are older than the ones on VM1, the FGT GUI will show the invalid license info or the older info.

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