FortiAuthenticator: Unable to connect in GUI with local admin user

8 replies
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Hi all,

I have a new FAC and I have changed the admin local user password. Now, I can connect in CLI but when I want to connect in GUI with the admin local user, I have an error. The error is: please enter correct credentials. note that password is case-sensitive.

I have changed the password with the admin-maintainer and change the password: I can connect in CLI with the new password but in GUI it's the same error.

I have tried to restart the webserver with this command: Diagnose web restart, but it's also the same.

How can I resolve that?

AliEAnswer

New Member

Hi Elie,

We have found the problem. We were in a HA cluster and our equipment was the secondary member of the cluster. When you disable the HA, the GUI login work.

funkylicious

SuperUser

Try a reboot of the whole appliance from CLI.

"jack of all trades, master of none"

FortiElie

Staff

try to change the password again from cli using:

>execute restore-admin <new-password>

AliEAuthor

New Member

We are in a cluster between 2 FAC and we want connect to the GUI via port4 (This is the port for HA). I want to connect in the GUI of the secondary cluster member.

How can I do it please?

FortiElie

Staff

Hi Ali,

Can you login to GUI now?

if yes go to System > Administration > High Availability, under "HA admin access" enable https GUI option.

also please provide the output of >show system interface

j4v13r_w0rld

Explorer II

I used the tips recommended and don't achieved get web GUI access.
I tried change password maintainer and restar web process. Reviewing the version I see that was update in the reboot. My initial version was v6.4.8, now is v6.5.3 and was when occurred the failed connection.

Any additional tips for this issue?

@Javi