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mulbzh
mulbzh
Explorer
June 18, 2025
Solved

Fortiauthenticator : create images is gray out

  • June 18, 2025
  • 1 reply
  • 701 views

Hello and sorry for my english,

 

In fortiauthenticator i created captive portal. All works very well !

 

But now i want to change logo on portal but when i go to 'administration' -> 'images' the button 'create new' is gray out. So i can't do nothing !

 

I can edit or delete images but not create.

 

I am connect with admin account, i tried with other administratror account : same problem.

thanks for help

Best answer by mulbzh

i delete 5 images and now i can create new one. So it is possible ton only have 9 images in fortiautehnticator

1 reply

knaveenkumar
Staff
knaveenkumar
Staff
June 18, 2025

Hi , 

Could you please provide the summary and gui report of fac
Also, please share the error snapshot of the issue.

Naveen 

    mulbzh
    mulbzhAuthor
    Explorer
    June 18, 2025

    firmware version :v6.6.4, build1767 (GA)

     

    Ok i understand now, the giu say : 13 / 9 images
    and when my mouse is on 'create new' -> -4 of 9 entries remaining

     

    so the problem is fortiautehnticator accept only few images i think. by default there is 13 images, i think if i delete more images it will works. But why only 13 images ?

    mulbzh
    mulbzhAuthorAnswer
    Explorer
    June 19, 2025

    i delete 5 images and now i can create new one. So it is possible ton only have 9 images in fortiautehnticator

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