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ATC
ATC
New Member
February 26, 2018
Question

FortiAPs down after Fortigate update

  • February 26, 2018
  • 1 reply
  • 13133 views

I upgraded our Fortigate 100E to from 5.4.8 to 5.6.2 then 5.6.3 and after the update, none of the managed APs are working. I'm assuming I should have upgraded the APs first? What can I do now?

    1 reply

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    February 26, 2018

    You should have checked the release notes for 5.6.3 first to see if your current AP firmware was supported. Then if not (it says 5.4.2 and later) you needed to upgrade APs first.

    If you haven't changed the original config on the APs, they should still have 192.168.1.2/24 as a management IP. You can directly hook up your PC/laptop (or via a PoE switch) and use GUI to get in and upgrade them.

    ATC
    ATCAuthor
    New Member
    February 26, 2018

    I did check the version of the APs first. They were on 5.4.4 and the release notes for the Fortigate upgrade said the APs had to be on at least 5.4.2.

    I have now upgraded one of the APs via the CLI to the same version as the Fortigate and it still is not working.

    Toshi_Esumi
    SuperUser
    Toshi_Esumi
    SuperUser
    February 26, 2018

    Then that was not the problem. What part is exactly not working then? Do you see them in Managed FortiAPs. I guess you still seem them active. Do you see SSIDs you're supposed to see? Are they using the same profile? They might be copied to a "Temp" profile during the upgrade especially when the default profile is used.

    But fist of all, did you check "diag debug config-error-log read" to see if any config has been thrown out during the upgrade? You should always check it first every time when you upgraded a FortiGate before, or at the same time, backing up the new config file.

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