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kinto
kinto
New Member
June 8, 2025
Question

FortiAPs do not show up in the “Managed FortiAPS” section.

  • June 8, 2025
  • 3 replies
  • 5872 views

Hi, on a new installation (all new products never used) I can't get FortiAPs to appear on a FortiGate.

 

The FortiGate (100F) is connected via Fortilink to a FortiSwitch POE 8 port to which two new FortiAP 231K are connected.

 

I have as reference these guides which I have followed to the letter.
https://community.fortinet.com/t5/FortiAP/Technical-Tip-Manage-a-FortiAP-with-FortiGate/ta-p/223348
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-Integrate-FortiSwitch-and-FortiAP-into/ta-p/385127

From the CLI of the Fortigate I see that the FortiAPs have taken the IP addresses of the DHCP Server configured on the VLAN and I can also connect.

 

But the FortiAPs are not shown in “Managed FortiAPs.”

The firmwares are:

Fortigate v7.2.11 build1740 (Mature)
FortiAP v7.4.5 build6183
FortiSwitch 7.6.1 build1047

 

What can I check?

Thank you.

 

3 replies

Yurisk
SuperUser
Yurisk
SuperUser
June 9, 2025

It looks like your Fortigate version (7.2.11) cannot manage FortiAP version (7.4.5), look at the compatibility matrix https://docs.fortinet.com/document/fortiap/7.6.0/fortiap-and-fortios-compatibility-matrix/261175/fortiap according to which, you'd need your FGT to be at least 7.4.7 - 7.4.8 ForitOS. 

 

In general, the upgrade order convention in such topologies is Fortigate -> FortiSwitch -> FortiAPs, bringing them to the compatible versions.

    kinto
    kintoAuthor
    New Member
    June 9, 2025

    I don't know if it's right to continue in this thread but since it's all part of the same configuration I'll report it.

     

    I connected a 24-port FortiSwitch and a 48-port FortiSwitch to the Fortigate on two other Fortilink-enabled ports.

     

    But I often see the POE FortiSwitch go offline and therefore also the APs and sometimes these two added switches go offline.

     

    Why? What should I check?

     

    Thank you.

    Yurisk
    SuperUser
    Yurisk
    SuperUser
    June 10, 2025

    That is not normal behavior - do you see something at that time in Fortigate logs -> System Events?

     

    And yes, it is better to create a new topic, as many people already read the original post and will not be reading again this thread.

      kinto
      kintoAuthor
      New Member
      June 9, 2025

      Thank you for the clarification.

      Would it be preferable to stay on 7.4.x or go to 7.6.x already at this point?

      Yurisk
      SuperUser
      Yurisk
      SuperUser
      June 9, 2025

      My personal opinion, and wisdom of masses, is not to go on FortiOS version before x.x.6, that is not  before FortiOS 7.6.6. Otherwise you risk discovering new bugs and working as Fortinet QA for free. I run most of my clients' FGTs either on 7.0.17 or 7.2.11 and both are just fine, while 7.0.17 goes out of support in Sept 2025 so will have to upgrade, the 7.2. end of support is in Sept 2026, so plenty of time for me to upgrade.

       

      In your case (Downgrading FortiAPs is painful, not to say some new versions come w/o older   version firmware available) I'd go to 7.4.7 (7.4.8 is quite new and there are contradicting reports on strange bugs, I'd wait until it is confirmed stable enough). 

      I have clients with 7.4.7 as well, and all run fine.

       

        kinto
        kintoAuthor
        New Member
        June 9, 2025

        I did some testing.

         

        With both 7.4.8 and 7.4.7 the APs were captured.

         

        However, 7.4.7 showed a problem: when I restore the configuration file then I lose access (password does not work) and have to reset.

         

        Which does not happen with 7.4.8.

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