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AndyS1983
Visitor III
May 4, 2023
Solved

FortiAP FAP-221E (used) already registred?

  • May 4, 2023
  • 1 reply
  • 1696 views

Hi guys,

 

a friend of me is creating a new (small) office. In the old rooms he found an old (used) FortinetAP221E.

He tried to use it but he said "on adding it to FortiNet" it says "already registrered to another company".

 

How can we solve that issue or where is that shown? I tried to register on FortiNet Asset Management now by adding the serial number, but it says "Invalid input data".

 

Maybe someone has a hint for us?

 

Thanks.

Andy

Best answer by Anonymous_User

Hello Andy,

 

Please raise a chat with the Fortinet Customer Service team, they will be able to help you with this. They will validate the device serial number and if possible they will deregister the device.


https://support.fortinet.com/webchatonline.aspx

1 reply

Contributor III
May 4, 2023

Hello Andy,

 

Please raise a chat with the Fortinet Customer Service team, they will be able to help you with this. They will validate the device serial number and if possible they will deregister the device.


https://support.fortinet.com/webchatonline.aspx

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