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NijamdeenGC
NijamdeenGC
New Member
January 16, 2024
Question

FortiAP cloud - frequent disconnection

  • January 16, 2024
  • 4 replies
  • 1612 views

hi

We are experiencing frequent disconnection issues with the FortiAP cloud. We are using 20+ APs with licenses.

 

4 replies

Anthony_E
Staff
Anthony_E
Staff
January 19, 2024

Hello,

 

Could you please provide more details about your setup and your issues?

 

Thanks a lot in advance,

Best Regards
NijamdeenGC
NijamdeenGCAuthor
New Member
January 20, 2024

Hi,

This is a remote area poultry plant with a network that has VLAN setup. Additionally, there is another vendor's firewall in place. To enhance the network infrastructure, FortiAP Cloud has been implemented, currently running 24 access points (APs) with two separate SSIDs using distinct IP ranges. We have recently purchased additional licenses, noting that the initial 30 APs are allowed for free. Considering the location is in Riyadh, Saudi Arabia, a remote area, how can we efficiently apply the purchased licenses to optimize the usage of FortiAPs in this setup?

    Anthony_E
    Staff
    Anthony_E
    Staff
    January 22, 2024

    Hi,

     

    Thanks a lot for these informations. I will seek somebody to help you.

     

    Regards,

    Best Regards
    Anthony_E
    Staff
    Anthony_E
    Staff
    January 24, 2024

    Hello,

     

    We are still looking for someone to help you.

    We will come back to you ASAP.


    Regards,

    Best Regards
    ebilcari
    Staff
    ebilcari
    Staff
    January 25, 2024

    When you say disconnection issues are you referring to AP status appearing online/offline in the cloud managed platform or the WiFi service to the end hosts is not stable?
    Are this APs used for internet access to normal users or used only for local network access?

    Emirjon
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