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JensG
JensG
Explorer II
December 13, 2021
Question

FortiAP - Apple Devices WiFi handoff issues

  • December 13, 2021
  • 12 replies
  • 26030 views

Hi,

 

I have issues with iPhones, iPads and MacBooks loosing WiFi connection when moving to another room.

The devices try to keep/establish the connection and it seems they are trying to change the AP but are not able to do so. They are switching between full WiFi power and just one dot in the WiFi sign.

Manually switching off WLAN in the devices and switching it on again after a while does not help.

When I reboot the device it connects immediately and all is fine until I move into another room. 

 

Handoff is switched on, both frequency and AP.

 

I am using FortiAP 231F and 23JF and FGT60F, all first with v6.4.7 and now v7.0.3, having AP versions respectively. No difference whether v6 or v7 is used.

 

The Apple devices are newer and older ones, and different models, all with OS versions up to date (iOS 15.1.1, iPadOS 15.1, macOS 12.0.1)

 

Has someone else seen similar issues?

Any ideas?

 

Thank you,

Jens

12 replies

Show previous replies
ThomK
ThomK
New Member
September 6, 2023

Yes, we have the similar issues with all mobile devices - especially since we have connected the FortiAPs (U321E) directly to the FortiGate (before we used a FortiWLC device, which isn´t supported by Fortinet anymore).

 

Actually we haven´t any solution for this, but my coworkers tell me, that the problem is really annoying, because the devices often don´t signalize calls (Teams) or other office apps don't get recent changes (i. e. email, teams chats). 

 

On the one hand, my employees  (=customers) are not satisfied and on my side, the many requests and complaints tie up my time and mind...

 

Maybe it´s time to search for another working solution from another producer?

xsilver_FTNT
Staff
xsilver_FTNT
Staff
September 6, 2023

Hi,

not sure which FortiOS each of you runs. But there is few improvements in various stages of completeness into WPA3.

Just curious .. have you tried to disable "voice-enterprise" in profiles and had it any impact?

 

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