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wmiller203405
New Member
January 27, 2025
Question

FortiAP 431G Poor 6GHZ Performance

  • January 27, 2025
  • 6 replies
  • 2223 views

Hi Every,

Hoping to get some guidance here possibly with a new 431G deployment. We are currently using a FortiGate 120G to manage our 431G FortiAP's. The firmware on the FortiGate is 7.4.7 and the FortiAp's is 7.4.5. Currently when 6GHZ is enabled we get extremely poor RSSI levels on the clients. This even happens when we are standing directly under the access point. When we join the network, the device initially shows a good RSSI of -45 dBm but then jumps to -75 to -85. It will bounce back and forth and is basically unusable. The RF environment looks extremely clean as there are really no devices broadcasting on that spectrum. We are currently using a 624F-FPOE to power the units which deliver BT power so that is not an issue. This seems to be firmware related but we have tried 7.6 for both the gate and AP's with the same result. 5GHZ works perfectly with no issues. 

6 replies

Anthony_E
Staff
Staff
January 30, 2025

Hello,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Staff
February 3, 2025

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

Best Regards
Anthony_E
Staff
Staff
February 6, 2025

Hello,

 

May I invite you to open a ticket with our support?:

https://support.fortinet.com/welcome/#/

 

Regards,

Best Regards
MistyMoose
New Member
February 12, 2025

We are having the exact same issue with the 431G. Could you share what you find?

wmiller203405
New Member
February 12, 2025

Unfortunately, we did not have time to deal with this, so we disabled the 6GHZ radio.

Travelstart_IT
New Member
November 10, 2025

We are sitting in the same issue, but this happens on both 5GHz and 6GHz. We have approximately 300 devices connected over 19 access points. Fortinet support team has not been able to resolve this issue.

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