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Robert_Hefner
Robert_Hefner
New Member
September 19, 2015
Question

FortiAP 222C - Not Able to Access

  • September 19, 2015
  • 2 replies
  • 5062 views

OK guys feel real stupid on this one. I somehow locked myself out of two of these AP's. The FortiGate 90D is not recognizing them probably because they are not on the same subnet. I had my internal Windows DHCP server set with a reservation and they at first picked this up just fine and the AP received the 10.0.0.70/24. I went into the web GUI at 10.0.0.70/24 and made a change to them by selecting the Mesh with Ethernet fallback option. Once I did this the device dropped off the network. I have tried accessing them via 192.168.1.2/24 but I am not able to communicate with them.

 

Can anyone offer any assistance on how to factory reset them?

 

Thanks - Robert

    2 replies

    ede_pfau
    SuperUser
    ede_pfau
    SuperUser
    September 19, 2015

    The good news is that the AP still is alive. The bad news is that it's now managed via a WiFi link (mesh) which you probably haven't configured yet.

    You can resolve this if you have physical access to the AP/APs. There should be a pinhole to a reset button somewhere. If you keep this pressed during power-up the AP should reset to factory defaults. There is no description for this in the Admin Guide, or the Getting Started doc?

    fortinet4
    fortinet4
    New Member
    October 23, 2023

    For future community participants, you may want to look at my post: https://community.fortinet.com/t5/Support-Forum/Next-steps-or-insight-needed-to-troubleshoot-powered-on-but-non/td-p/280345

     

    I have a 222C which is in a similar situation and as a workaround was able to add an additional subnet to the same physical network. 

     

    Since the FortiAP 222C (mine is a 222C-A, if that matters) is an outdoor model, it has no reset button. There is a reset button on the POE injector which came with the FortiAP, however I still have no way to change the 222C's configuration, EXCEPT for its SSID profiles..  So since I am using bridged networking and the ips being handed out are still from my 192.168.1.1/24 network, the "orphaned" FortiAP on 10.0.1.1/24 is completely OK the way it is as a workaround.

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