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Ruslan
Ruslan
New Member
July 19, 2019
Solved

FortiAP 221E status disconnected after Update Fortigate to 6.2.1

  • July 19, 2019
  • 4 replies
  • 67581 views
May be someone can give some debug command?

the only failure i can see is from this command:

diagnose wireless-controller wlac -c wtp

last failure : 12 -- AC daemon reset timer expired

 

The topology is very simple FortiOS > FrotiSwitch>FortiAP,

After update the fortigate to 6.2.1 it can authorize the fortiap but status stay disconnected.

 

thanks in advance.

    Best answer by Ruslan

    The workaround until forti will fix is to add Access Point network to trusthost on the admin account.

    For me the workaround is worked.

    But better open support case to get online update directly form Forti Support.

     

     

    4 replies

    edvandreas
    edvandreas
    New Member
    July 23, 2019

    I do have the exact same problem with 6.2.1 and the FAP14C. Firmware on the FAP14C is up to date.

     

    Any advice would be awesome.

    thewraith
    thewraith
    New Member
    July 23, 2019

    Any work arounds?

    wanglei_FTNT
    Staff
    wanglei_FTNT
    Staff
    July 23, 2019

    1) Can you post some basic configuration you used here

    for example, WTP profile, VAPs

     

    2) What's the version of software running on 221E? I

    3) if you can ssh into AP, can you do

    a) wcfg 

    FP221ETF18037964 # wcfg WTP Configuration name : FP221ETF18037964 loc : N/A <----check whether this field is N/A or has value

    b) turn on some debugs with command don/ton . To turn it off, pls use doff/toff

     

    If we couldn't tell from these commands, you might have to contact our support who can help collect more info from your setup

     

    thewraith
    thewraith
    New Member
    July 23, 2019

    We are having the same problem on the 321c, we've been on with support for 5 hours now.. still no resolution.

    thewraith
    thewraith
    New Member
    July 23, 2019

    Can we receive an update on this please?

    wanglei_FTNT
    Staff
    wanglei_FTNT
    Staff
    July 23, 2019

    Pls do understand that this platform is not a support portal and you normally can get much quicker response with the knowledge to your case through the forticare(our support system). we have teams dedicated to solve customer's issue. I did try to access your case but unfortunately I couldn't login for the time being. 

    johnl
    johnl
    New Member
    June 12, 2021

    Hi All.

     

    You may try this: # config system global     set ssl-static-key-ciphers enable     set strong-crypto disable end

    # execute wireless-controller restart-acd

    It does happen if firmware upgraded to v6.4.5 or 7.0.0

    https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD52029&sliceId=1&docTypeID=DT_KCARTICLE_1_1&dialogID=218274009&stateId=1%200%20218272702%27)

     

    Good luck.

      seergey
      seergey
      New Member
      October 3, 2021

      Hey guys, i am a noobie,

      but there is a solution that worked for me:

      1)Delete the "Disconnected" FortiAP from : "WIFI & Switch Controller">Managed FortiAPs.

      2)Enter the Cli

      3)"config wireless-controller wtp"

      4)"purge"

      5)"y"

      6)"end"

      7)"execute wireless-controller reset-wtp all"

      8)"y"

      9)"execute wireless-controller restart-acd"

      10) "execute ssh x.x.x.x(FortiAP IP)"

      11)"cfg -x"

      12)"cfg -c"

      13)"reboot"

       

      This solution worked out for me,

      hope it helps someone :)

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