Skip to main content
OTC
OTC
New Member
July 4, 2020
Question

FortiAP-221C Status is offline

  • July 4, 2020
  • 2 replies
  • 26172 views

I'm struggling to bring a FortiAP -221c access point to an online status.  It's currently authorized but the status is offline.  I'm able to ping the AP, access the configuration via Telnet and/or SSH.  I'm unable to configure via HTTP/HTTPS.  Below are details of the current configuration.  Any advise?  Thanks.

 

FortiWiFi 90D Host Name: FWF90D Operation Mode:    NAT Firmware Version: v5.4.7,build1167 (GA) FortiAP Status

 

Version: FortiAP-221C v5.4,build0371,171102 (GA)                                     BIOS version: 04000003                                                              System Part-Number: P15285-01                                                       Regcode: A                                                                          Base MAC: 70:4c:a5:28:e0:b0                                                         Hostname: FP221C                                                         Branch point: 371                                                                   Release Version Information: GA                                                    cfg -s                                                          

 

BAUD_RATE:=9600                                                                     ADMIN_TIMEOUT:=5                                                                    WANLAN_MODE:=WAN-ONLY                                                               ADDR_MODE:=STATIC                                                                   AP_IPADDR:=192.168.10.7                                                             AP_NETMASK:=255.255.255.0                                                           IPGW:=192.168.10.254                                                                AP_MODE:=0                                                                          DNS_SERVER:=192.168.10.13                                                           STP_MODE:=0                                                                         AP_MGMT_VLAN_ID:=0                                                                  ALLOW_TELNET:=2                                                                     ALLOW_HTTP:=2                                                                       ALLOW_HTTPS:=2                                                                      ALLOW_SSH:=2                                                                        DDNS_ENABLE:=0                                                                      AC_DISCOVERY_TYPE:=0                                                                AC_IPADDR_1:=192.168.10.254                                                         AC_IPADDR_2:=                                                                       AC_IPADDR_3:=                                                                       AC_HOSTNAME_1:=_capwap-control._udp.example.com                                     AC_HOSTNAME_2:=                                                                     AC_HOSTNAME_3:=                                                                     AC_DISCOVERY_MC_ADDR:=224.0.1.140                                                   AC_DISCOVERY_DHCP_OPTION_CODE:=138                                                  AC_DISCOVERY_FCLD_APCTRL:=                                                          AC_DISCOVERY_FCLD_ID:=                                                              AC_DISCOVERY_FCLD_PASSWD_ENC:=                                                      AC_CTL_PORT:=5246                                                                   AP_DATA_CHAN_SEC:=clear,ipsec,dtls                                                  MESH_AP_TYPE:=0                                                                     MESH_MAX_HOPS:=4                                                                   MESH_SCORE_HOP_WEIGHT:=50                                                           MESH_SCORE_CHAN_WEIGHT:=1                                                           MESH_SCORE_RATE_WEIGHT:=1                                                           MESH_SCORE_BAND_WEIGHT:=100                                                         MESH_SCORE_RSSI_WEIGHT:=100                                                         LED_STATE:=2                            

2 replies

Dave_Hall
Dave_Hall
New Member
July 8, 2020

GUI access (HTTPS) is controlled by:

 

ALLOW_HTTPS=?

 

Where ? means...

 

0 - https disable 1 - https enable 2 - controlled by AC (default) But I think by default you should be able to connect to the GUI on HTTP until it establishing a connection to the wifi controller. E.g. the first 3-5 mins (or so) after a cold/warm boot.

 

The only times I seen something like this is it is when the AP is/was located on a network switch nested some 2-3 ptp links down from the fgt router and there may have been a vlan involved. 

 

The other time is when the fgt has reached the hardware max limit for controlling APs devices.   For example, my little 30E can only control 2 x APs.

 

If VLANs are not involved, I suggest try connecting the AP directly to a port (assuming the same subnet as your static IP settings) on the fgt and reboot it.   

 

 

 

OTC
OTCAuthor
New Member
July 8, 2020

Thanks for your help...I can access the GUI via a browser.  The GUI presents the login page...after entering the username/password (admin/null), the FAP221 console flashes and the login page is presented again.  Suggestions?

  

Dave_Hall
Dave_Hall
New Member
July 9, 2020

Try changing ALLOW_HTTPS to 1 (for testing only).  Then see if you can log into the GUI.  Try using an alternate browser. 

OTC
OTCAuthor
New Member
July 9, 2020

Your suggestion to change the browser helped...Using Internet Exployer, I can access the FAP221 control panels.  Now the question is why doesn't the FAP221 connect to the Firewall controller.

 

Below are screenshots of the firewall and ac controllers:

 

Suggestions?

 

 

 

OTC
OTCAuthor
New Member
July 9, 2020

AP control panel:

OTC
OTCAuthor
New Member
July 9, 2020

AP Control panel #2:

 

Terms & ConditionsAccessibility statement