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Question

FortiAnalyzer report blank for some fortigate

Forum|Forum|3 years ago
November 16, 2022
4 replies
2661 views

Hi,

i have problem with my FAZ cloud, i have 5 fortigate registered to the same FAZ cloud, the problem is, when i export report, 3 firewall ok and 2 firewall no data, i check on the logs, the two error fortigate have the logs, but when export i get no data.

here is the setting, the same setting works on the others firewall:

the report:

i just choose 1 firewall, but on the report they put all firewall together with no data.

FAZ on the latest firmware now, i have restarted the FAZ and the issue persists.

do you know what i need to do?

thank you in advance!

Staff

Hello,

Thank you for using the Community Forum.

I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Regards,

Best Regards

Staff

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

Best Regards

Staff

Hello,

I have found this KB article which is treating "Empty reports":

https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-Empty-reports/ta-p/206939

Could you please tell me if it helped?

Regards,

Best Regards

adhitya_94Author

New Member

Hi Anthony,

thank you your help to find the guide,

but the error still persist, i have open ticket to fortinet but seems like they are need time to solve this.

Staff

Hello,

Thank you for this update and I am sure the support will help.

Regards,

Best Regards