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Itamar
New Member
May 5, 2025
Question

FortiAnalyzer - Certificate issue

  • May 5, 2025
  • 3 replies
  • 2000 views

 

The issue is that from time to time, all of our FortiGate firewalls under the Motorad *ADOM* prompt us to verify and accept the FortiAnalyzer serial number. Even after clicking "Accept" to verify the certificate, this prompt keeps reappearing periodically across devices. This is highly disruptive for our customer, who must either contact me each time or manually confirm it himself — something that understandably causes frustration. Additional context: - These FortiGates were previously connected to a different FortiAnalyzer instance and were migrated to this current (newer) FortiAnalyzer setup. - In our past experience, once the FortiAnalyzer serial number is accepted and verified, the prompt should not return. - However, that is not the case here — the verification message keeps appearing across multiple firewalls.

3 replies

Stephen_G
Moderator
Moderator
May 7, 2025

Hello,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

If anyone viewing this topic has any knowledge on this, I encourage you to reply.

 

Thanks,

Stephen_G - Fortinet Community Team
Stephen_G
Moderator
Moderator
May 15, 2025

Hello,

 

We are still looking for an answer to your question.

 

We will come back to you ASAP.

Once more, if anyone has any advice, please feel free to share it.

 

Thanks,

Stephen_G - Fortinet Community Team
Itamar
ItamarAuthor
New Member
May 15, 2025

Hello Stephan_G

 

I was finding an answer by going to this article here:

Click here 

 

Thanks anyway :)