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pestevens
pestevens
New Member
June 27, 2024
Solved

Fortianalyzer 7.4.3 - UI not load, after firmware update

  • June 27, 2024
  • 7 replies
  • 4998 views
Hi,
I need same help, after system upgrade fortianalyzer to 7.4.3 gui not work.
I have available disk space, the settings are all correct according to the previous version.
 

_fortianalyzer_Jun2024.png

 

 
Best answer by pestevens

Apparently, after a brief call with support, we realized that the problem is at the origin of the superuser profile. The user profile with superuser has issues accessing the configuration, alternatively we created a new profile and a new user and the UI became available.

7 replies

spoojary
Staff
spoojary
Staff
June 27, 2024

Clear your browser cache and cookies to ensure that the updated GUI files are loaded correctly.  Restart the FortiAnalyzer services to ensure all components are running properly after the firmware update.

    pestevens
    pestevensAuthor
    New Member
    June 27, 2024

    I've already tested it on several machines with different browsers and I'm still unsuccessful.

    I've already reloaded the server and I'm still unsuccessful.

    pestevens
    pestevensAuthor
    New Member
    June 27, 2024

    The upgrade was successful. After the upgrade to version 7.4.3 is completed, the dashboard (GUI) does not load.

    smkml
    Staff
    smkml
    Staff
    June 28, 2024

    Hi @pestevens ,

     

    Can you try to use https://10.100.75.16/p/login/ ?

      pestevens
      pestevensAuthor
      New Member
      June 28, 2024

      I had already tested it but was unsuccessful.
      Login is done successfully via browser or even via CLI (ssh),the gui environment does not appear.

      mpapisetty
      Staff
      mpapisetty
      Staff
      July 3, 2024

      @pestevens 

      If the issue started after an upgrade, do check if the RAM (16GB atleast) and vCPU requirements have changed from an older version - 

      https://docs.fortinet.com/document/fortianalyzer/7.4.3/release-notes/747160/management-extension-applications

       

       

        jasonhong
        Staff & Editor
        jasonhong
        Staff & Editor
        July 4, 2024

        If you are able to access the FAZ via console/ssh, you can try to run the following command to perform a disk health check and verify if the GUI is accessible upon reboot.

         

        # diagnose system fsck harddisk

          mbeGmail
          mbeGmail
          New Member
          July 6, 2024

          I am experiencing the same thing when logging in with TACACS in combination with ext-auth-accprofile-override enabled on the TACACS admin account. I can login successfully, even confirmed when debugging, but after login the page is just blank.

           

          If I disable ext-auth-accprofile-override or using the local admin account it works just fine.

           

          Maybe this is what you are experiencing as well?

          pestevens
          pestevensAuthorAnswer
          New Member
          July 15, 2024

          Apparently, after a brief call with support, we realized that the problem is at the origin of the superuser profile. The user profile with superuser has issues accessing the configuration, alternatively we created a new profile and a new user and the UI became available.

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