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Faruq_Farkhan
Faruq_Farkhan
New Member
December 18, 2024
Question

Fortianalazer cannot accessed by ssh and gui

  • December 18, 2024
  • 2 replies
  • 1154 views

hi all,

 

I have a problem, i cant access my fortianalyzer by ssh and gui, but when i restart it can be accessed again. 

 

Do you guys have a way to find a culprit that make my fortigate bang, maybe any comment on cli would be helpfull to get any insight

2 replies

AEK
SuperUser
AEK
SuperUser
December 18, 2024

Hi Faruq

  • Is the behavior recurrent?
  • Which FAZ version?
  • Can you check in FAZ' system logs if anything relevant happened at the time when FAZ was not accessible?
AEK
    Faruq_Farkhan
    Faruq_FarkhanAuthor
    New Member
    December 23, 2024

    Hi AEK,

     

    Our device is FAZ 150G
    System performance status: log rate high (111%), lograte=559/sec, msgrate=381/sec, CPU usage(66%), Memory usage(26%), Disk usage(22%)

    Is this maybe become the culprit of the issue? because from what i see log rate for faz 150g only at 500 log/s

    thanks

    Yurisk
    SuperUser
    Yurisk
    SuperUser
    December 23, 2024

    If it is a repeatable issue - it happened few times and each time restart solved the issue, then it is probably a performance issue - CPU reaching max load, memory exhaustion. It would help if you had some external monitoring of the FAZ, say via SNMP - to log the FAZ status immediately before the issue happens. 

     

    CPU load of 66% in normal state is a bit too much, I'd say, but unless it reaches higher values like 90+% I doubt it would cause connectivity issues, but again - you need to know the values just before the freeze happens. 

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