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Niesten
Niesten
New Member
September 25, 2019
Question

Forti221E firmware (update) issue

  • September 25, 2019
  • 1 reply
  • 5566 views

Hello,

 

Something went wrong when upgrading a FortiAP 221e.

The AP is now getting in a boot loop, also when resetting the unit with the reset button.

 

When booting, the networking led is blinking for about 10 seconds, then the power led will blink for 5, then the unit will reboot.

This is continuously.

 

Is there a possibility to flash the firmware again, or gain access to the unit with a console cable?

The AP has only a 12V DC input and a LAN/PoE port.

 

Please help me with this issue...

 

Best Regards,

 

Niesten

 

 

    1 reply

    Dave_Hall
    Dave_Hall
    New Member
    September 25, 2019

    If the firmware upgrade was initiated from a fgt (wifi controller) side, then it may be possible the the fgt is still trying to force an upgrade on the AP.  Trying deauthorizing the AP (from the fgt) and see if the AP stays online without rebooting.  Following this, determine what IP address has been assigned to the AP and log into the Ap's GUI.  From there you should able to determine the issue/cause. 

     

    There appears to be a feature option that causes the fgt (wifi controller) to push down a firmware update once an AP has been detected/comes online.  I think in my case with a 321E, I had to contact support who had me try several things, but in the end I had to RMA the device.

     

    The following pic shows what the LEDS mean/do on the AP. 

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