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Contributor III
August 8, 2006
Question

Forti SSL VPN Freezes machines

  • August 8, 2006
  • 36 replies
  • 15915 views
Hi All, Just bought a FG200A unit. Activated the SSL VPN, and it worked fine for a couple of hours, until they connect again, then the problem arises: All of my remote workers are having the same problem with the SSL VPN, the pc completly freezes when they are connected. Only one solution is there, reset the computer with hard-reset... Anyone have simular issues, and got a solution? Thanks in advance. Regards, Marcel.

    36 replies

    red_adair
    New Member
    August 8, 2006
    Is this in in Web-mode or " Tunnel-mode" (when using that ActiveX component) only ? I' m using web-mode only but never had a similar issue - it also shouldn' t happen at all in Web-mode since it' s straight http. -R.
    Contributor III
    August 8, 2006
    @ red.adiar: This is in Tunnel Mode. Have the checkbox not checked of the clean cache. thanks for your reply, ive made a support-ticket, hopefully it will be solved. Regards,
    Contributor III
    August 15, 2006
    Hi! I' having the same problem - any news on this issue? On my notebook SSL-VPN works like a charm, but my workstation freezes after short time of activity Regards, Roland
    Contributor III
    August 16, 2006
    I solved the problem. Ive changed the auth-timeout setting in the ssl vpn config. Setting the client authentication timeout setting: The client authentication timeout setting controls how long an authenticated connection will remain connected. When this time expires, the system forces the remote client to authenticate again. For example, to change the authentication timeout to 1800 seconds, enter the following commands: config vpn ssl settings set auth-timeout 1800 end - Also when you press CTRL+N in the IE ssl vpn browser window, the machine will freeze or hang, not always completly freeze. Now when i connect to the ssl vpn browser and log in, i can open anything on the internal lan longer then 30 mins, tested it and got connected for more then 60 mins. So al seems to work prefect now :-) Hope this helps, Regards,
    Contributor III
    August 30, 2006
    I' ve been facing this same problem with the fortigate 60. Although the only time I find it to freeze my system is when I' m copying and or accessing files through a mapped drive over the SSL VPN. If i' m using outlook everything seems to be fine, but as soon as I start accessing a mapped drive it completely locks and or freezes up the system. I saw someone had put a ticket in for this, was there every any fix and or solution? TIA!
    Netics
    New Member
    September 7, 2006
    I have the same problem. it connects and when i try to connect via RDP (Remote desktop) to a server, my pc freeze. any ideas ?
    Contributor III
    September 7, 2006
    I' m sorry but I can' t tell you a solution. Marcel' s suggestion doesn' t work for me and in the end I stopped using the SSL VPN service and switched to a local FortiClient installation. But if you find a solution please post it here in the forum! Good luck, Roland
    Contributor III
    September 7, 2006
    There' s a confirmed bug with SSL-VPN to windows 2003 servers (R2) the client will freeze upon connection, if you connect (RDP) to a winxp machine it works fine. Regards, Eric
    Contributor III
    September 7, 2006
    Maybe I got lucky or something, but I connected with RDP to a W2K3 R2 over the Fortinet SSL-VPN and it worked perfect....
    Contributor III
    September 21, 2006
    same problem here. has there been a fix for this?
    Contributor III
    September 22, 2006
    Not yet...although someone above said they put in a ticket with Fortinet...would be nice to know the status on that :)
    wcbenyip
    New Member
    September 26, 2006
    I got the same case before while my box is running v3.0mr2..... but now I have downgraded my box to v3.0mr1, and it works fine! Only one user with the freeze case, but I think it would be due to the installed sslvpn adapter on the PC is the new one (v3.0mr2), probably this client will works fine if uninstalled the new one and re-install the sslvpn component from v3.0mr1~ Anyone can share which firmware version are you using with the mentioned freeze issue?
    Contributor III
    November 2, 2006
    Anyone can share which firmware version are you using with the mentioned freeze issue?
    The code I' m using is Fortigate-60 3.00,build0318,060630, and I' m still having " crash" / " freeze up" problems.
    Contributor III
    September 26, 2006
    There' s a bug in MR2 that will freeze client PC if connected to a Server 2003 (r2), if connected to a XP machine, that will work. Solution downgrade to MR1 or use Candidate Release MR3 Regards, Eric
    Contributor III
    September 29, 2006
    I got: Fortigate-200A 3.00,build0318,060630. - Happens mostly on workstations and desktops, did alot of testing with notebooks doing really alot at the same time while connected and got no problems at all. - Also got it while connected to Windows 2003 Servers, all are running SP1, just a complete freeze of the machine with only option left to use reset button. - Support advised me to use different ip range for ssl vpn instead of the same ip range from the lan separated from the dhcp range. - did that ofcourse :-) Now most users do not complain about it cause also pptp server is active in the network, and rdp port forwarding for remote desktop. - intresting to see that more people have the same problem, even read that it was confirmed bug, so hopefully it will be solved. Thanks for reply, Regards, Marcel. -FG200A
    willem
    New Member
    October 2, 2006
    Got the same, even with using candidate release MR3
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