Skip to main content
RJ1
RJ1
Explorer II
June 22, 2025
Solved

Forti cloud invitation token not working

  • June 22, 2025
  • 3 replies
  • 2404 views

We have forti cloud EMS version 7.4.3 , invitation code (no expiration set) set to single user does not work, when user is entering invitation code in forticlient-7.4.3 version ( tried both manually and copy paste), it does not give any error it's just show processing tab and nothing moves further. Tried to entered invitation code via CMD also but no luck. Please help here

Best answer by RJ1

Hello Stephen , This is kind of bug in Forticloud EMS 7.4.3 version

What I did is generated/created new invitation code without verification (for bulk) and using it , forticlient was successfully connected to EMS.

3 replies

Stephen_G
Staff & Editor
Stephen_G
Staff & Editor
June 24, 2025

Hello RJ1,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Thanks,

Stephen_G - Fortinet Community Team
    RJ1
    RJ1AuthorAnswer
    Explorer II
    June 25, 2025

    Hello Stephen , This is kind of bug in Forticloud EMS 7.4.3 version

    What I did is generated/created new invitation code without verification (for bulk) and using it , forticlient was successfully connected to EMS.

      cnxsysadmin
      cnxsysadmin
      New Member
      June 24, 2025

      I'm having a similar issue also.

      RJ1
      RJ1Author
      Explorer II
      June 25, 2025

      Hello , This is kind of bug in Forticloud EMS 7.4.3 version

      What I did is generated/created new invitation code without verification (for bulk) and using it , forticlient was successfully connected to EMS

      sharmar
      Staff & Editor
      sharmar
      Staff & Editor
      July 3, 2025

      Hello Everyone, 

       

      If you using invitation code with verification, not prompting you to add the credential then I believe c redistribution is missing in your system, You can re-install that or use another forticlient i.e fct 7.2.10 as  a part of test. 

       

      Moving forward, you can see all kind of telemtry error in fortiesnac logs.

       

      Thanks, 

      RS

        ITL-Joakim
        ITL-Joakim
        New Member
        September 16, 2025

        Hello, I can confirm that installing C++ redist x64 from Microsoft solved it for our observed incident.

        I did however need to browse for a long time on the forums + Google search to find this solution. Where is C++ redist listed as prerequisites for FortiClient, and where is this bug tracked?

        The way I see it, this is in practice an undocumented prerequisite that previously was not necessary, but now suddenly is, without any warning or notice. This is not good.

        Terms & ConditionsAccessibility statement