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Question

Forti Client ems upgrade error

Forum|Forum|4 months ago
March 27, 2026
12 replies
740 views

I have installed FortiClient EMS version 7.4.4 (trial). I deployed this instance as a VM. I am trying to perform an automatic upgrade from the GUI to version 7.4.6. Unfortunately, it keeps showing an update error. In the logs, I see errors and warnings:

Err:5 https://dl.winehq.org/wine-builds/ubuntu jammy InRelease
The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 76F1A20FF987672F

WARNING: apt does not have a stable CLI interface. Use with caution in scripts.

E: Conflicting values set for option Signed-By regarding source https://apt.postgresql.org/pub/repos/apt/ noble-pgdg: /usr/share/postgresql-common/pgdg/apt.postgresql.org.asc != /usr/share/postgresql-common/pgdg/apt.postgresql.
org.gpg
E: The list of sources could not be read.
Warning: The unit file, source configuration file or drop-ins of redis.service changed on disk. Run 'systemctl daemon-reload' to reload units.

___________

Please help me resolve this issue.

FortiClient

funkylicious

SuperUser

try

sudo sh -c 'echo "deb http://apt.postgresql.org/pub/repos/apt $(lsb_release -cs)-pgdg main" > /etc/apt/sources.list.d/pgdg.list'  wget --quiet -O - https://www.postgresql.org/media/keys/ACCC4CF8.asc | sudo apt-key add -  sudo apt update

"jack of all trades, master of none"

t-swiderski11Author

New Member

I have VM. I don't have access to linux shell

tomeks

New Member

Maybe I should back up the configuration on version 7.4.4, install a new 7.4.6 instance, and load the configuration from version 7.4.4? The only question is whether the license will work on the new EMS instance.

t-swiderski11Author

New Member

Bumping this topic — does anyone have any ideas?

1. I can’t do what “funkylicious” suggested because I’m using a VM, and there’s no access to the Linux shell.

2. For testing, I set up a new VM with version 7.4.5, hoping to migrate the configuration from the old one. Unfortunately, after setting up the new VM, I’m having a problem with the license.

Does anyone know another solution?

lchodacki

New Member

I have the same error during the update. We created a ticket a few days ago, but we haven’t received any response yet...

lchodacki

New Member

My problem has been resolved. Support sent me a hotfix, and after applying it, the automatic update completed successfully.

t-swiderski11Author

New Member

Can you share this hotfix with me: tomeks@programnet.eu

sysadminqskills

New Member

I have the same problem. First made an upgrade from 7.4.5 to 7.4.6 which worked fine. But update to 7.4.7. resulted in the same error. Now I have an EMS Server in undefined State. Service seems to run with 7.4.6. But I cant do any change since the overlay “is updating 50%” still blocks the Webinterface. I created a support case but only got this informationlink https://docs.fortinet.com/document/forticlient/7.4.7/ems-administration-guide/880046/upgrading-from-an-earlier-forticlient-ems-7-4-version which doesnt help not having the hotfix. This is about 2 days ago. I can revert to a snapshot prior the update to 7.4.7 but this only helps with the hotfix. Does anybody know if the update would work with the new provided Version of 7.4.7 without the hotfix after reverting the system to 7.4.6? We only have active directory and fortigate connection, no radius ..

Stephen_G

Staff & Editor

Hi sysadminqskills,

It sounds like another user has been able to resolve this by contacting FortiCare - have you tried getting in touch?

Stephen_G - Fortinet Community Team

sysadminqskills

New Member

thank you for your answer. I have created a support ticket but waited 3 days for an update and today another 8 uhr. I have reverted the snapshot and tried the update with the cli still the same errors even if i dont use radius , oath connections or rremote backup. Now reverted again to 7.4.6 and hopefully wating for an answer to my ticket

Stephen_G

Staff & Editor

I’m sorry to hear it sysadminqskills. I understand you’re likely hoping for an answer here while you wait, but hopefully our FortiCare team will get back to you soon.

Stephen_G - Fortinet Community Team

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