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SteveJW
SteveJW
New Member
November 4, 2025
Question

Fortclient EMS 7.4.4: VPN down message if you entered your password incorrectly

  • November 4, 2025
  • 2 replies
  • 462 views

We recently migrated from 7.2.13 to 7.4.4.
If you initiate a VPN connection with 7.4.4 and accidentally enter the wrong password, you'll receive a message saying "<Name> VPN" is down.
I'd expect an incorrect username or password message
VPN-Down.png

You'll also see a "stop sign" on the FortiClient icon.
Despite the above status messages, there are no issues with FortiClient

The "VPN down" message will cause users to unnecessarily call or submit tickets to the service desk instead of re-entering the correct password.


I thought I'd submit a ticket to Fortinet, but maybe someone else has beaten me to it, and the answer is already known.


2 replies

AEK
SuperUser
AEK
SuperUser
November 4, 2025

Can you share the related messages that you see in FCT VPN logs? Did it mention that the password is incorrect?

AEK
SteveJW
SteveJWAuthor
New Member
November 4, 2025

See the test from a few minutes ago.
VPNLog.png

The log indicates that the credentials are incorrect.
But I also immediately see the message "disconnected unexpectedly!"
And the default icon status display is with a stop sign
StatusForticlientIcon.png

SteveJW
SteveJWAuthor
New Member
November 13, 2025

I've created a ticket with Fortinet, and this is the response:

Dear Customer,
FortiClient will not show the user that their credentials are incorrect/invalid.
This is expected.

This is cosmetic but still a shame, even though the VPNLog lists incorrect credentials.
Hopefully it will be fixed sometime in the upcoming versions
See the On & Off Fabric (VPN) icon status display below
Fortclient EMS 7.4.4: VPN down message if you ente... - Fortinet Community

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