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THA-AUNG
THA-AUNG
New Member
June 21, 2022
Question

Forgot Admin 's password

  • June 21, 2022
  • 2 replies
  • 25057 views

Hi expert , 

 

May i have your expertise to solve my problem here?

 

My customer forgot admin's password(super admin) and he only know of credential for read access . 

 

Is there a way to recover the admin password  ?

 

If the fortigate has to be reset to default, is there a way to do backup ?

 

Thank you .

Regards, 

Aung

2 replies

Debbie_FTNT
Staff & Editor
Debbie_FTNT
Staff & Editor
June 21, 2022

Hey Aung,

there isn't really a way to recover a lost admin password, but there is a reset procedure (this does involve a reboot).
You can find details here:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Reset-a-lost-admin-password-on-a-FortiGate-unit/ta-p/194937
If you only have read-access to the FortiGate at the moment, you can maybe take a backup via FortiGate GUI (not entirely sure on this); if so, this option should be in the drop-down menu in the upper-right corner.

THA-AUNG
THA-AUNGAuthor
New Member
June 22, 2022

bcpbFGTxxx.PNG

 

Hi Debbie,  I tried to reset password using the method the you advised. 

But the system show as login incorrect. 

Username :   maintainer 

password :   bcpbFGT80ETKxxxxxxx

R_F
R_F
Explorer
June 22, 2022

pls take note theres a certain timing to keyin those information. so much better have it on notepad and do the magic trick which copy and paste approach to speed up the process. the solution provided was official and thats the only way on how to reset the password. pls perform after the fresh reboot.

    THA-AUNG
    THA-AUNGAuthor
    New Member
    June 22, 2022

    Hi R_F, 

     

    It works. Thank you very much. 

    *****

    R_F
    R_F
    Explorer
    June 22, 2022

    good to hear it works on your end

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