Skip to main content
HS08
Explorer
June 4, 2026
Question

FNAC Port displayed 6 , Total 12

  • June 4, 2026
  • 3 replies
  • 58 views

I try to add my tplink to the FNAC and in the inventory the port showing 6 from 12. Where i can see the rest of 6 ports?

 

3 replies

ebilcari
Staff
Staff
June 4, 2026

Are there any configuration differences in the switch between the ports that are appearing and those that are not? You can try a ‘Resync Interface’ to see if they appear, otherwise, the integration with this switch needs to be checked.

Emirjon
AEK
SuperUser
SuperUser
June 4, 2026

Additionally to Emirjon suggestion,

Did you add the device by SNMP only or by SSH as well?

When you click on “Validate Credentials” did both SNMP and SSH succeeded?

You can use the below steps to see if FNAC has any issue when communicating with the device, like wrong command or wrong output.

  1. Enable the debug:
    device -ip <device-IP> -setAttr -name DEBUG -value "TelnetServer ForwardingInterface"
  1. Then run:
    tail -f /bsc/campusMgr/master_loader/logs/output.master
  1. Then run some operations on the device, e.g.:
    → Click validate credentials for the device
    → Click L2/L3 poll
    → Resync interface

You may also have a look at the SNMP output to see if all interfaces are correctly listed, because I remember sometimes I’ve found some devices with SNMP issue, like output truncated ...etc.

Hope it helps.

AEK
ndumaj
Staff
Staff
June 10, 2026

Additionally, you can enable the debug for the Device integrated on Fortinac GUI:

Perform validate credentials for the device, run L2 poll and Resync interface.
Ensure that you are using the admin privileges on this integration.

Article:


 Collect the grabsnapshot log and open a ticket with FortiNAC support Team.

Thanks

Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.