Skip to main content
Carlos_Almeida
Carlos_Almeida
Visitor III
July 20, 2022
Question

Firmware upgrade problem 60F

  • July 20, 2022
  • 1 reply
  • 8118 views

Hi there!

I'm having some difficulties updating the firmware on a 60F unit.

I have a cluster of two, one of then (secondary) passed the upgrade with no issues (6.4.9 to 7.0.6), but the primary is giving me the error "Image upgrade failed. Firmware image is not valid".

 

I tried through web ui, I downloaded the image file and tried manually, and also tried though the Fortigate Cloud, with no success.

 

Any suggestions?

Thank you.

1 reply

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
July 20, 2022

If that consistent, one side doesn't have any problem, which the other side never succeed, I would suspect something to do with the hardware, or state of hardware.

I would definitely open a ticket at TAC to get it examined.

 

Toshi

Carlos_Almeida
Carlos_AlmeidaAuthor
Visitor III
July 20, 2022

Thank you @Toshi_Esumi  for you answer.

Could be the checksum difference between the units after the secondary update?

Toshi_Esumi
SuperUser
Toshi_Esumi
SuperUser
July 20, 2022

Are you saying they were not in sync before start upgrading the cluster? I would fix the sync problem before starting the upgrade.
But I don't think that would cause "image not valid".

 

Toshi

Terms & ConditionsAccessibility statement