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jarry
jarry
New Member
July 26, 2019
Question

Firmware Update Fortigate 80E

  • July 26, 2019
  • 1 reply
  • 5088 views

 I recently did a firmware upgrade on our 80E firewall. After the firmware upgrade I have no internet access, I cannot get out of WAN 1 or WAN 2. As a test we used the DMZ port and we were able to get to the internet from that port. I know the internet connection from our telco company is good. If I connect it to our old firewall it works fine. I have also rebooted our modem and talked to our ISP provided and they can see the link and report no issues. I have talked to several fortigate support techs and each ones tells me something different or tries different solutions with no luck.

 

I downgraded to the previous firmware upgrade or at least the last one that was working and still same issues. I was thinking about a complete restore to factory defaults but was wondering if there is a best practice way of doing this. 

 

Thank you

    1 reply

    SankaraNarayanan_S
    SankaraNarayanan_S
    New Member
    July 27, 2019

    The factory reset KB article are provided below hence it is same across fortinet Firewall Devices

    For fortinet factory reset using CLI you can follow up the procedure as per KB article provided below .

    https://kb.fortinet.com/k...ternalID=FD37052 

    https://docs.fortinet.com...ce/410718/factoryreset

    The Hardware reset using the back panel button  provided below along fortinet KB Article  .

    https://kb.fortinet.com/k....do?externalId=FD33883

    Note : Before Factory reset keep a tftp server and copy of the new firmware if suggested from support as part of the back out plan , the KB article provided below

    https://docs.fortinet.com/document/fortigate/6.2.0/cookbook/702257/configuration-backups

    Also please share more information on the firmware upgrade path followed for fortinet 80E.

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