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10 replies

xsilver_FTNT
Staff
xsilver_FTNT
Staff
May 18, 2022

Thank you for your info. Working on it.

    xsilver_FTNT
    Staff
    xsilver_FTNT
    Staff
    May 20, 2022

    Hi, LVHan,

    thanks for report

    HTTP-S site https://pub.kb.fortinet.com/rss/firmware.xml was brought back up (that one is only one referenced from Support.fortinet.com portal)
    HTTP is not allowed

     

      LVHan
      LVHanAuthor
      New Member
      July 24, 2024

      RSS feed down , please help

      xsilver_FTNT
      Staff
      xsilver_FTNT
      Staff
      July 30, 2024

      https://pub.kb.fortinet.com/rss/firmware.xml seems to work for me. Sorry for later reply, I was OOO.

        Nmelzer
        Nmelzer
        New Member
        July 24, 2024

        RSS Feed doesnt work for 4 Days in Outlook, something changed?

        LVHan
        LVHanAuthor
        New Member
        July 24, 2024

        need TAC assist bring it up again

        ozkanaltas
        ozkanaltas
        Valued Contributor III
        July 24, 2024

        Hello @LVHan ,

         

        I use this link and the link works properly.

         

        https://support.fortinet.com/rss/firmware.xml

         

         

          Nmelzer
          Nmelzer
          New Member
          July 24, 2024

          The Link works for me in a Browser, yes but not in a RSS Reader or in Outlook. Have nothing changed but in Outlook I get now unknown Error 0x800C0019

          Maybe it is my fault but again, I have changed nothing. 

          Nmelzer
          Nmelzer
          New Member
          July 24, 2024

          I have removed all Feeds and it works now again, thanks for Help

          xsilver_FTNT
          Staff
          xsilver_FTNT
          Staff
          July 30, 2024

          That's strange.
          I'm not aware of any change which should bring RSS feed down on our side.
          And mentioned error 0x800C0019 is pretty generic for all sort of connection, or inability to gather content, issues. At least from what I found online, like 
          https://learn.microsoft.com/en-us/outlook/troubleshoot/profiles-and-accounts/error-when-subscribing-to-rss-feed-that-needs-authentication
          But to be honest I'm not an Outlook user and not aware of any issue on MSFT side either.


          Both,
          - original - https://pub.kb.fortinet.com/rss/firmware.xml
          - support - https://support.fortinet.com/rss/firmware.xml

          ... links works for me now (was OOO when you posted).

           

            Toshi_Esumi
            SuperUser
            Toshi_Esumi
            SuperUser
            July 26, 2024

            I think the problem with https://pub.kb.fortinet.com/rss/firmware.xml is the site is using a self-signed certificate. While https://support.fortinet.com/rss/firmware.xml site is DigiCert signed cert.
            When I tried setting up an account at Thunderbird with the "pub.kb" one it doesn't allow it and says "...uses an invalid security certificate."

            Toshi

              techguy
              techguy
              New Member
              July 30, 2024

              @xsilver_FTNT- The above appears to be accurate. My FGT is blocking the SSL connection to pub.kb.fortinet.com due to the certificate-status being untrusted.

               

              Here's a screenshot from the FGT logs. It appears a FortiWeb is potentially tweaking the certificate incorrectly.

               

              pub.kb.fortinet.com.png

              Nmelzer
              Nmelzer
              New Member
              July 26, 2024

              es indeed, its not working again.

              I removed RSS Feed and it works only one Time with Data up to 2024.07.22 23:50, after that its broken

              Nmelzer
              Nmelzer
              New Member
              July 26, 2024

              @Toshi_Esumi maybe you are right with self signed, because Support and Technical Documents are working

              Toshi_Esumi
              SuperUser
              Toshi_Esumi
              SuperUser
              July 26, 2024

              It's NOT expired. So ignoring expired certs wouldn't change the outcome. If it has an option to ignore invalid certs, that might work.

              Toshi

              Nmelzer
              Nmelzer
              New Member
              July 30, 2024

              The "pub.kb" Link makes the same after remover RSS Feed.

              It works for one Time,then I get an Error.

              Now I tried the other Link, and the Error has gone for today.

              If it comes back I will reply here.

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