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therculano
therculano
Explorer III
August 24, 2023
Solved

Firewall policy GUI page not loading

  • August 24, 2023
  • 3 replies
  • 12144 views

Hello, guys! 

Some few weeks after upgrading my 80F to fortiOS 7.4 the web gui page for firewall policy stopped loading. fortinet.png

Any ideas? 

 

Thanks!

Best answer by hbac

Hello @therculano 

 

There is a bug ID: 910068 on 7.4.0 version. Please refer to https://docs.fortinet.com/document/fortigate/7.4.0/fortios-release-notes/236526/known-issues


On the Policy & Objects > Firewall Policy page, if any of the interface names contain a space, the page does not load when Interface Pair View is selected.


Workaround: remove all space characters in interface names referenced in policies.

 

This bug will be resolved in 7.4.1. Please let me know if the workaround work for you. 

3 replies

hbac
Staff
hbac
Staff
August 24, 2023

Hi therculano, 

 

First of all, please try clearing the browser's cache or use a different browser private/incognito window. If the issue persists, you can try restarting https daemon by running "fnsysctl killall httpsd" in the CLI. If my answer helps, please mark it as resolved. 

 

    therculano
    therculanoAuthor
    Explorer III
    August 24, 2023

    Hello hbac!

     

    I tryed it on 4 different browsers but I got the same result and the command "fnsysctl killall httpsd" didn't work as well.

    hbac
    Staff
    hbacAnswer
    Staff
    August 24, 2023

    Hello @therculano 

     

    There is a bug ID: 910068 on 7.4.0 version. Please refer to https://docs.fortinet.com/document/fortigate/7.4.0/fortios-release-notes/236526/known-issues


    On the Policy & Objects > Firewall Policy page, if any of the interface names contain a space, the page does not load when Interface Pair View is selected.


    Workaround: remove all space characters in interface names referenced in policies.

     

    This bug will be resolved in 7.4.1. Please let me know if the workaround work for you. 

      therculano
      therculanoAuthor
      Explorer III
      August 25, 2023

      Hi @hbac,

      I have only one interface with space in its name, but it is an ipsec tunnel. How can I change its name without recreating the tunnel or turning it down? 

      Thanks!

      hbac
      Staff
      hbac
      Staff
      August 25, 2023

      Hi @therculano, 

       

      Unfortunately, it is not possible to rename the tunnel. Please refer to https://community.fortinet.com/t5/FortiGate/Technical-Tip-Rename-IPSEC-tunnel/ta-p/221983

       

      Does it load when selecting 'By Sequence' instead of 'Interface Pair View'? 

       

      You can either recreate the tunnel or wait for 7.4.1 which will be released at the end of this month or early September. 

       

      Regards,

        kmohan
        Staff
        kmohan
        Staff
        October 14, 2023

        There is a bug ID: 910068 on 7.4.0 version. Please refer to https://docs.fortinet.com/document/fortigate/7.4.0/fortios-release-notes/236526/known-issues

        Try to check from other browser also, and clear browse cache and check it>

        if still issue presisting, and next upgrade to 7.4.1.

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